Order Management Specialist

About the Company

Private equity-backed AISWEI is a leading provider of renewable energy solutions, delivering solar inverters, batteries, EV chargers, heat pumps, and energy management solutions worldwide. With over 15 years of expertise in R&D and manufacturing, we have a strong technology heritage from both Germany and China. Our 32 GW of annual production volume in 2024 makes us one of the largest solar string inverter manufacturers globally. We operate under our own brand in China and the SOLPLANET brand internationally, and are trusted by leading global brands as an ODM service provider. Our team passionately believes that we are all fellow citizens of one planet, and we are honored to deploy our solutions to local societies worldwide every day.

Role Summary

As an Order Management Specialist, you will

• Process, sort, and route incoming and outgoing mail related to EU orders
• Handle orders by phone, email, or mail and verify correct prices, discounts, and product numbers
• Create and process orders in the ERP system, manage rush order requests, and review pending orders and customer requests
• Answer phone calls and direct callers to the appropriate party
• Perform administrative support tasks, including updating and sorting files, drafting, and proofreading correspondence
• Liaise with BU International, sales, and logistics departments to ensure orders are processed effectively
• Actively collaborate with Solplanet International (corporate in China)
• Support order fulfillment by providing suggestions to improve platform and system, reworking software or product labels

Requirements

• Bachelor's degree or higher in logistics or an international trade related major
• At least 2 years of working experience in an office setting, preferably in an administrative or sales support role
• Previous experience in the PV inverter industry is preferred but not required
• Fluent in German and business fluent in English; a third language is a plus
• Ability to work independently and remain focused in a dynamic, fast‑paced environment
• Quick learner with a desire to increase knowledge in the clean‑tech industry

Attributes

• Self‑motivated and performance driven
• Excellent interpersonal and communication skills
• Can‑do attitude and hands‑on mindset
• Proactive, dynamic, solution and customer oriented

Benefits

• Unique opportunity to be part of a spirited and diverse team of passionate experts in an open‑minded environment
• Opportunity to develop personally and professionally and grow internally within an international environment that leverages your abilities, skills, and expertise
• Chance to be part of an ambitious, energetic, and rapidly growing Solplanet team with flat hierarchies, fast decision making, and strong opportunities for long‑term career growth within the renewable energy industry