Partner Success Manager PSM (all genders)

Partner Success Manager (all genders)

Location: Berlin, Paderborn, Mönchengladbach | Hybrid (2 days office / 3 days remote)

Competitive salary + excellent benefits

Key Responsibilities

Partner Relationship Development

• Build and maintain trust‑based relationships across all partner levels, including CxO.
• Act as a strategic advisor, understanding partner goals and aligning growth strategies.
• Represent Westcon‑Comstor in the field and at partner/vendor events.

Business Reviews & Planning

• Develop and maintain Partner Success Plans with clear targets and enablement actions.
• Lead quarterly business reviews and strategic sessions with partners and vendors.
• Align with Inside Account Managers for operational execution and follow‑up.

Sales Growth & Opportunity Management

• Drive pipeline expansion and own opportunity creation within assigned accounts.
• Identify new business opportunities, including cross‑sell and upsell initiatives.
• Collaborate with IAMs and VSMs to ensure accurate quoting and timely deal closure.

Multi‑Vendor Solution Selling & Enablement

• Promote full portfolio solutions tailored to partner priorities.
• Activate partners in vendor programs, certifications, and incentive schemes.
• Leverage vendor specialists and solution architects to co‑sell and accelerate growth.

Collaboration & Internal Alignment

• Coordinate closely with IAMs for operational support and quoting.
• Mobilize internal resources (VSMs, Solution Architects, Operations) to deliver joint objectives.
• Maintain transparent communication and update Sales Central with accurate data.

Governance & Continuous Improvement

• Ensure CRM hygiene and forecast accuracy for assigned accounts.
• Participate in governance cadence (forecast calls, planning sessions).
• Share market insights and best practices to improve partner programs and execution.

Must‑Have Skills & Experience

• Proven experience in field sales, partner management, or business development roles.
• Strong relationship‑building and negotiation skills at executive level.
• Ability to drive strategic growth and influence partner decisions.
• Language: English (business fluency).

Nice‑to‑Have Skills & Experience

• Familiarity with multi‑vendor IT distribution and channel sales.
• Experience in solution selling and partner enablement strategies.
• Additional languages and international exposure.

Education & Qualifications

Bachelor's degree in Business, Sales, or related field (or equivalent experience).

Key Performance Indicators (KPIs)

• Revenue and margin growth across assigned partner portfolio.
• Pipeline health and coverage ratio (≥3× quota).
• Partner enablement and program participation metrics.
• Forecast accuracy and CRM data quality.
• Partner satisfaction and engagement indicators.

Benefits

• 30 days vacation and up to 30 days workation per year.
• Regular company events: team spirit.
• On‑the‑job training and extensive development opportunities.
• JobRad leasing: mobility reimagined.
• Company pension plan and numerous discounts via Corporate Benefits.
• Access to thousands of gyms and wellness and mental well‑being apps.
• Germany ticket subsidy for relaxed and affordable travel.
• An inclusive and supportive work environment where diversity is celebrated.
• Opportunities for professional growth, learning, and career development.
• Flexible working arrangements, health insurance, and other benefits to support wellbeing.
• A culture of collaboration, innovation, and accountability.

Commitment to Diversity & Inclusion

We are an equal opportunity employer and value diversity in our workforce. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Equity is at the heart of all our departments and roles. If you need reasonable adjustments during the recruitment process, please let us know.