Performance Marketing Customer Success Manager (Hybrid)

• Role: Performance Marketing Customer Success Manager (m/w/d)
• Experience: Min. 2 Years
• Salary Range: €55,000 – €65,000 Gross p.a. + performance bonus

ABOUT THE COMPANY

We are a fast-growing, Munich-based MarTech SaaS startup building Europe's leading AI-powered, privacy-compliant attribution and tracking platform for E-commerce and Lead Generation businesses.

ROLE OVERVIEW

We are seeking a Performance Marketing Expert to step into a Customer Success Manager (m/w/d) role as a trusted strategic partner for our clients.

Please note: This is an account growth and consulting position—not a technical setup or support desk role. Levering your strong background in paid acquisition and media buying, you will manage a portfolio of e-commerce and lead gen clients, guiding marketing leaders on budget allocation, campaign structures, and data-driven ad strategy. (You will learn the technical nuances of our core SaaS tracking product post-joining.)

KEY RESPONSIBILITIES

• Portfolio Management: Dedicated point of contact for performance marketing, owning client growth, health, and retention across your portfolio.
• Onboarding to Value: Guide new accounts from initial setup to first measurable marketing wins, teaching clients how to use attribution data for key budget decisions.
• Strategic Data Consulting: Conduct regular client calls to translate attribution metrics into clear, actionable recommendations across Meta, Google, and emerging channels.
• Commercial Growth: Proactively identify account upselling opportunities, introduce feature add-ons, and detect churn risks early.
• AI & Process Innovation: Utilize AI tools (ChatGPT, Claude) for efficient reporting and continuously improve internal Customer Success workflows.

REQUIREMENTS & QUALIFICATIONS

• Background & Experience: Background in media buying, agency performance consulting, or in-house marketing with at least 2 years of client-facing or direct stakeholder experience

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• Ad Platform Expertise: Strong hands-on experience and deep confidence advising on Meta Ads & Google Ads budget distribution, attribution windows, and campaign structures.
• Core Marketing Mechanics: Solid grasp of UTMs, funnel mechanics, performance metrics, and attribution logic. (Pixel/CAPI and server-side tracking concepts can be refined on the job.)
• Commercial Mindset: Strong communication, relationship-building, and account expansion capabilities. Prefers direct phone/video calls over endless email chains.
• Tools & Technology: Proficient with AI tools (ChatGPT, Claude) to accelerate daily workflows.
• Languages & Location: Native-level German (C2) and business-fluent English (C1). Must be based in Munich or open to relocating.

CORE BENEFITS & OFFER

• Direct Business Impact: See your campaign and budget recommendations directly improve client profitability in real-time metrics.
• Cutting-Edge Product: Work with proprietary, AI-driven MarTech tools merging privacy with full data clarity.
• Ownership & Autonomy: Full account leadership focusing on strategy and consultation rather than handling support tickets.
• Compensation & Perks: Competitive fixed salary (€55k–€65k gross p.a.), modern MacBook, Wellpass access, and an attractive central office in Munich.