Planning Manager (GOC)

Requirements

• Educational Foundation: Bachelor's degree in Business, Economics, Supply Chain, Operations Management, Finance, or equivalent practical experience
• Planning Expertise: 5+ years of experience driving outcomes in capacity planning, commercial operations, S&OP, or strategic program management
• Cross-Organizational Leadership: Proven ability to drive collaborations with strategic partnership teams and proactively manage dependencies during high-growth phases
• Mastery of Communication: Exemplary presentation skills with the confidence to establish the \"source of truth\" and influence senior decision-makers
• Tooling Fluency: Direct expertise building and maintaining capacity models and roadmaps within scaled enterprise platforms like Anaplan
• Technical Literacy: Proficiency with data querying (SQL) and foundational quantitative modeling to effectively guide technical partners and validate data
• (Desirable) Advanced Education: MBA or Master's degree in Business Administration, Operations, or a related field
• (Desirable) Economic Impact: Proven success managing P&L impacts and unit economics within a high-growth environment
• (Desirable) AV Industry Experience: Experience scaling \"human-in-the-loop\" oversight operations for autonomous vehicles while managing complex dependencies
• (Desirable) Vendor Management: Exposure to BPO (Business Process Outsourcing) practices and aligning external execution with internal capacity plans
• (Desirable) Resilience Planning: Experience modeling resource requirements for business continuity and large-scale disruption contingency planning
• (Desirable) Platform Migration: Success in migrating complex legacy models out of standard spreadsheets and into integrated enterprise platforms

What the job involves

• This role follows a hybrid work schedule and reports to the Head of Global Operations Planning
• Design Scalable Processes: Build and own the global framework for Global Operations Center capacity planning, acting as the primary program manager for resource scaling
• Navigate Operational Ambiguity: Apply strong business judgment to ensure resource strategies accurately reflect commercial targets (cars, trips, revenue) and real-world operational constraints
• Drive Vendor Accountability: Oversee execution across large, cross-organization vendor partnerships, prioritizing structural efficiency models and strict SLA compliance
• Shape Executive Narratives: Provide critical input to decision-makers by translating complex capacity models into decisive narratives with clear P&L implications
• Mitigate Operational Risk: Identify risks and advocate for structural fixes and \"principled spending\" rather than relying on temporary resource additions
• Validate Technical Models: Periodically perform technical deep-dives to ensure mathematical and capacity models remain transparent, verifiable, and free of \"black box\" assumptions
• Architect Advanced Models: Partner with Product, Engineering, and Data Science to deploy models within centralized planning ecosystems (like Anaplan) to meet evolving requirements