Pre-Sales Services Consultant (Engagement Services Manager)

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency and sustainability of the physical operations that power our global economy. Our focus includes agriculture, construction, field services, transportation, and manufacturing—the infrastructure of our planet.

About the role

The Engagement Services Manager (ESM) represents Samsara’s implementation/integration services and drives business development. The ESM positions the value of services, partners with customers and cross‑functional teams, defines scope, and leads the services engagement from sales through delivery. Remotely based, open to US candidates outside Alaska, Austin, Boulder, California, Chicago, Connecticut, Dallas, Denver, Houston, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle, and Washington, D.C.

In this role, you will

• Articulate and sell the value of Samsara Services to prospective and existing enterprise accounts.
• Collaborate with Sales Representatives and Sales Engineers to define and embed the services solution within comprehensive Samsara proposals.
• Own services pursuits and meet the associated ARR attach quota.
• Forecast services and monitor the ARR pipeline to understand capacity demands.
• Plan and manage services scoping activities, producing proposals, level‑of‑effort estimates, transition/knowledge‑transfer plans, and resource schedules.
• Serve as a trusted advisor in product deployment and change management.
• Act as a governing partner during implementation, maintaining executive sponsorship and addressing critical issues.
• Contribute to virtual teams that develop Samsara Services methodologies, processes, offerings, and collateral.
• Champion and model Samsara’s cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team—across global offices.

Minimum requirements for the role

• 7+ years of proven experience positioning Professional Services or Technology Solutions.
• Strong relationship‑building skills with sales, Customer Success Managers, and other partners during implementations.
• Excellent presentation skills, demonstrating value, capabilities, and differentiators of complex service solutions.
• Innovation mindset: building service templates, engagement processes, and presentations.
• Comprehensive knowledge of SOW/Proposal processes, including scoping, production, and delivery to meet documented customer requirements.
• Ability to articulate relevant customer success stories and metrics that demonstrate value.
• Bachelor’s degree (4 years).
• Proficiency in creating Salesforce (SFDC) reports/dashboards and navigating SFDC.

Annual Base Salary

$101,420.45 – $136,363.63 USD

Total Rewards

The compensation program combines base salary, performance‑based bonus/variable pay, and equity for eligible roles, designed to exceed market rates. It includes a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Benefits

• Fully remote model that supports hybrid and on‑site work as needed.
• Professional development stipend.
• Comprehensive health and parental leave benefits.
• Equity eligibility for qualifying employees.
• Other company‑wide benefits under the Total Rewards program.

Flexible Working

We embrace a flexible working model that meets the diverse needs of our teams. Offices remain open for those preferring in‑person collaboration, while remote work aligns with operational requirements. For certain positions, proximity to an office or service region may be necessary for collaboration or access to resources.

Belonging at Samsara

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, veteran status, disability, age, or any other characteristic protected by law. We provide reasonable accommodations for qualified individuals with disabilities. Contact for accommodations through the recruiting process.