Principal AI Solutions Architect, Customer Success (EMEA)

Genesys Cloud Services, Inc. is seeking a Principal AI Solutions Architect in Customer Success for the EMEA region. You will bridge customer ambitions and AI transformation, shaping reference architectures, data flows, and implementation roadmaps across industries.

You will lead discovery, design, POC delivery, and governance, partnering with CX Advisors, Solution Consultants, and customer stakeholders to drive measurable business outcomes.