Principal Consultant-Professional Services (f/m/d)

Stellenbeschreibung:

At Stackgini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how organizations select and manage their IT landscape.
As we scale, we’re building a world‑class professional services and customer success function to guide customers through the complex journey of IT demand management.
We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making.
We are creative, low-ego, team-spirited, and passionate about making our customers happy.

Tasks

As a Principal Consultant-Professional Services (f/m/d) at Stackgini, you’ll play a key role in guiding our enterprise customers through their journey with our AI-powered IT decision-making platform. You’ll ensure customers achieve measurable business value while contributing to Stackgini’s growth. Your key responsibilities will be:

Strategic advisory & planning: Develop a deep understanding of each customer’s business, IT landscape and objectives. Collaborate with executives to build joint success plans, define KPIs and craft measurable milestones.
Onboarding & implementation leadership: Lead workshops, configure our platform to client processes, and drive adoption. Guide process transformation initiatives—often navigating legacy structures, internal resistance, and political dynamics.
Trusted advisor & relationship builder: Act as a single point of contact for large enterprise accounts, nurturing long-term partnerships. Guide clients through complex organisational dynamics, provide best-practice advice and champion stakeholder alignment.
Value realisation & growth: Monitor account health, conduct quarterly business reviews and identify opportunities for account expansion.
Thought leadership: Represent Stackgini at industry events and client workshops. Share market trends and innovation insights; develop case studies and success stories that demonstrate our impact.

Requirements

Consulting pedigree: 4+ years of experience in top‑tier strategy or IT‑consulting roles. You’re comfortable advising C‑level executives and navigating complex stakeholder landscapes.
Technical & business acumen: High affinity with IT departments; ability to grasp enterprise architecture, procurement and governance processes. Familiarity with platforms like SAP LeanIX, ServiceNow, etc. is a plus.
Customer success mindset: Proven track record in client‑facing roles. You listen deeply, understand unspoken challenges, and go the extra mile to help stakeholders succeed.
Strategic thinking with hands-on execution: You can think at the 10,000-foot level while also diving into operational detail. Comfortable designing success plans, facilitating workshops, and owning execution.
Communication & facilitation: Exceptional presentation, negotiation and conflict‑resolution skills. Fluent in English and German.
Entrepreneurial spirit: Thrives in high‑growth environments, takes ownership and continuously seeks opportunities to improve processes and the customer experience.
Travel flexibility: Willingness to visit client sites across Germany and Europe as required.