Principal Partnerships Manager - Switzerland & Eastern Europe

Requirements

• This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint
• 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors
• A proven track record of entering new markets and the ability to scale partnership programs from the ground up
• A deep, pre-existing network of partners and enterprise decision-makers within the Swiss market and/or Eastern Europe
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders
• Professionally fluent in German and English, with Turkish language skills being a significant strategic asset
• Based in Southern Germany, with a strong preference for Munich, to ensure proximity to our DACH operations and the Swiss territory (nice to have)

What the job involves

• As the Principal Partnerships Manager for Switzerland and Eastern Europe, you will drive the strategic development of our partner ecosystem in these high-potential regions
• You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets
• Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the Swiss and CEE markets
• Proactively identify, recruit, and grow leading Service Partners in Switzerland and Eastern Europe, leveraging your existing network to accelerate our market entry
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals