Principal Technical Consultant Lead, ServiceNow

Stellenbeschreibung:

Role Overview

The ServiceNow Principal Technical Consultant Lead provides technical vision and leadership to the Sales and Delivery teams, advising on technical issues and their business implications. They drive the delivery of client-focused, high-quality projects, and assist practice leadership on identifying industry trends and future areas of growth.

What You Will Do

Manage a team of 10-15 engineers and architects, provide technical architectural support and guidance for solutions, and continuously improve project scoping and delivery.
Participate in pre-sales and scoping activities, build proposals, and provide expert technical architectural support and guidance for solutions.

Why It Might Be a Fit

You will be responsible for the professional growth of team members, and will be expected to foster a culture of delivering with quality, ownership, and high performance.
You will also be expected to build and maintain a culture of trust through open and honest feedback and accountability.

Requirements

10+ years of hands-on experience implementing ITSM, CSM, ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management
Mastery in at least one ServiceNow suite
Experience managing, mentoring, and coaching people
Ability to think past the products and create solutions to meet the business/IT needs
Proficiency in hardware, software and/or operating systems environments
Ability to manage a team environment
Proven troubleshooting & problem-solving ability
Presentation and facilitation of executive level meetings, group presentations, and collaborative technical workshops