Process and Change Manager (f/m/d) for Service Engineering

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?
Then come and join our global team as Process and Change Manager (f/m/d) for Service Engineering to help drive our transition to future-ready agile processes. Choose the best place for your work – within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours. Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries. This position is full-time or part-time with a minimum of 30h/week.

Your tasks and responsibilities:

• You will join our Service Engineering department, which is responsible for the serviceability, trainability, and fleet care of our modalities. We create value by optimizing their lifecycle and achieving the greatest value for both our customers and the business.
• You will create and maintain process documentation in compliance with ISO 13485 requirements.
• You ensure lean and precise process descriptions across the entire Service Engineering landscape.
• You will prepare and lead the department in internal and external audits and follow up on resulting actions.
• You will own and further develop change management processes within our departmental process landscape. You play an essential role in the digital transition of the department by incorporating agile and AI-driven workflows into our processes.
• In the context of change management, you will ensure alignment with all parties involved by organizing and conducting process training. You will plan and coordinate employee training.

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Your qualifications and experience:

• You hold a university degree in Business, Engineering or Information Technology.
• You bring many years of experience in process management, including the documentation and alignment of process flows across teams and departments.
• You have practical experience working within ISO 13485-regulated environments.
• You are proficient in Microsoft Visio or comparable process modeling and visualization tools.
• You possess strong expertise in change management; additional qualifications or experience with HPS methodologies are considered an advantage.
• Ideally, you have hands‑on experience with agile methodologies and a solid understanding of medical device development processes.
• You have experience defining, monitoring, and improving KPIs within Service Management processes, as well as managing Service Level Agreements (SLAs), including incident and problem management.

Your attributes and skills:

• You navigate international environments with confidence, leveraging your intercultural competence and excellent English communication skills. Good German language skills are desirable for internal collaboration.
• You demonstrate strong analytical skills combined with a structured and methodical approach to problem-solving.
• You work in an organized, efficient, and solution-oriented manner, while maintaining a strong focus on business objectives and sustainable success.
• You are able to prepare and confidently present content at management level.
• You are self-driven and effective in a complex matrix organization, with strong alignment and consensus-building skills.
• You are able to simplify complex technical concepts for various audiences and to collaborate across time zones and cultures.

Our global team:

Siemens Healthineers is a leading global medical technology company. 74,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Check our Careers Site at

As an equal opportunity employer, we welcome applications from individuals with disabilities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Siemens Healthineers Germany was awarded the Great Place to Work® certificate.