Process Automation Lead - Supply

Process Automation Lead - Supply | Viator

Are you ready to move beyond incremental improvements and help lead an AI-driven transformation across Supply? You won't just be mapping processes; you'll help define the future of how our Supply organization scales globally.

Job Location: Hybrid – requires 1–2 days per week in our London office.

What You’ll Do

• Partner with teams across the Supply organization to identify high-friction workflows, operational bottlenecks, and high-impact opportunities for AI and automation.
• Translate emerging AI capabilities, including Generative AI, AI agents, copilots, workflow automation, and predictive analytics into scalable solutions that improve productivity, supplier experience, and business outcomes.
• Design, prototype, and implement AI-powered solutions, automation that streamline workflows, eliminate manual effort, and enable teams to scale more effectively.
• Lead automation initiatives from discovery and business case development through implementation, adoption measurement, and continuous improvement.
• Partner with Product, Engineering, Data, Legal, Security, Compliance, and operational stakeholders to deliver scalable, secure, and sustainable AI solutions.

Skills & Experience

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset.
• 5+ years of experience in sales, marketing, operations, with a proven track record of driving process automation and operational transformation; at least 1+ year focused on applied AI, Generative AI, or intelligent automation.
• Strong understanding of LLM capabilities and limitations, AI agents, workflow automation, prompt engineering, and orchestration frameworks; hands-on experience with enterprise AI tools and a proven ability to rapidly prototype and demonstrate working solutions.
• A natural ability to bridge business challenges and technical solutions, translating operational needs into scalable AI and automation opportunities.
• Proven ability to influence stakeholders, drive adoption of new technologies, and execute complex initiatives across cross-functional teams in a matrixed environment.
• Highly analytical, comfortable with ambiguity, and energized by solving the company's hardest problems through experimentation, rapid iteration, and execution.

What We Offer

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
• "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. Discounts and more.
• Employee assistance program. Resources and programs to help you through life’s challenges.
• Health benefits. Great coverage and competitive premiums.
• Generous referral scheme. Rewards for referring successful candidates.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please make sure to reach out to your recruiter or our team at (email protected).