Process Manager Lead-to-Order (gn) full-time/part-time (hybrid)

As Process Manager Lead-to-Order you own and optimize the end-to-end Lead-to-Order funnel across lead generation, routing, qualification, and conversion. You ensure reliable, efficient processes and drive data-driven improvements in collaboration with Sales, Marketing, and Operations. Your work translates operational needs into CRM and workflow enhancements and you measure impact with funnel KPIs. This role combines process excellence with cross-functional teamwork in a hybrid, flexible environment.

• 60/40 hybrid model
• flexible working hours
• home office mix
• learning environment accessible remotely
• health management program
• eBike leasing via Jobrad

• Oversee daily Lead-to-Order processes and ensure reliable lead routing, qualification, and funnel transitions
• Identify optimization opportunities across funnel stages and drive impactful improvement initiatives
• Monitor KPIs (e.g., qualification rate, conversion, cycle time) and implement targeted actions
• Analyze drop-offs and delays, determine root causes, and apply corrective measures
• Lead end-to-end optimization initiatives from problem definition to impact measurement
• Ensure correct implementation of routing logic, assignment rules, and qualification criteria
• Collaborate with Sales, Marketing, and Operations to optimize handovers and first-response processes
• Translate operational requirements into CRM/workflow enhancements and drive adoption
• Embed new process designs into day-to-day operations for measurable business impact
• Act as central point of contact for lead management, funnel governance, and process execution

• Experience in Lead-to-Order or Sales Funnel optimization, preferably in Commercial Excellence
• Strong funnel management and KPI optimization skills with data-driven improvements
• Proven ability to drive optimization initiatives from concept to implementation
• Experience with CRM systems and digital platforms; knowledge of mapping and optimizing process logic
• Structured, pragmatic approach to turning complex processes into scalable solutions
• Ability to enforce process adherence and implement logic under resistance
• Cross-functional collaboration across funnel stakeholders
• Fluent English; other languages advantageous

• cross-functional collaboration
• structured and pragmatic thinker
• quality and impact orientation
• funnel management
• KPI optimization (lead routing, qualification logic, conversion rates)
• CRM systems and digital platforms