Product Compliance Manager

We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are seeking an experienced and analytical Product Compliance Manager (m/f/d) with a focus on post-market compliance activities .

In this key role, you will handle product-related issues that occur after market launch —including customer complaints, regulatory inquiries, quality issues, and field feedback—and ensure they are effectively processed and integrated into our compliance management system.

You will act as a central point of contact for our European subsidiaries and distributor markets in the EU and UK , ensuring that post-market events are addressed efficiently, transparently, and in full alignment with regulatory obligations and internal standards.

What you’ll do

Post-Market Surveillance & Incident Management

• Manage post-market compliance events such as customer complaints, product performance issues, and field incidents.
• Oversee documentation, tracking, and evaluation of post-market events in the Compliance Management System (CMS).
• Ensure all incidents are assessed in accordance with the General Product Safety Regulation (GPSR) and applicable national laws.

Regulatory Compliance & Authority Liaison

• Act as the primary liaison for national market surveillance authorities' requests, investigations, testing challenges, compliance inquiries, and corrective action activities (e.g. Gewerbeaufsichtsämter), as well as regulatory bodies in the EU and UK.
• Ensure timely regulatory reporting and notifications to competent authorities where required by applicable legislation.
• Collaborate with external testing laboratories and certification bodies where needed to assess post-market issues.
• Coordinate investigations and root cause analyses in collaboration with Quality, Product Development, and Manufacturing.
• Identify trends and recurring issues from market feedback and initiate preventive and corrective measures.
• Provide internal training and guidance on incident handling, corrective actions, and reporting obligations.

What you’ll bring

• Degree in Engineering, Product Safety, Quality Management, Legal, or a related field.
• 5+ years of experience in product compliance or regulatory affairs, ideally in consumer or juvenile goods industry.
• Strong ability to interpret and apply EU regulations and EN standards in post-market contexts.
• Knowledge of GPSR, EN standards, UK product safety requirements, and applicable juvenile product and consumer goods legislation.
• Experience with handling regulatory authority inquiries, product complaints, and field returns.
• High attention to detail and strong problem-solving mindset.
• Fluent in English; German or other European languages are a plus.
• Experience working across international teams and time zones is desirable

What You’ll Get:

• Competitive Compensation Package: Attractive compensation package to ensure your well-being.
• Dynamic Global Environment: Gain hands-on experience in a rapidly growing international company, with exposure to global best practices.
• Diverse & Supportive Team: Collaborate with a talented, multicultural team and learn from a wide range of professional backgrounds.
• Professional Development: Grow your skills and career with the fast expanding company.