Product Consultant

CleverConnect is a dynamic Franco-German HR Tech scale-up dedicated to revolutionizing the recruitment experience. Founded 10 years ago by passionate engineers, we are committed to re-invent the recruitment experience with innovative digital solutions and next-generation SaaS platforms that make hiring faster, smarter, and more effective.

Each year, we empower over 10 million candidates to find their ideal job by helping them showcase their personalities and motivations. At the same time, we support recruiters in streamlining and enhancing their recruitment process to discover the best talents with cutting-edge AI-powered technology and innovative solutions, enabling greater agility, impact, and efficiency.

CleverConnect it is also a European team of 150 employees, united by strong values around innovation, creating a positive impact on society, and the ambition to make a real difference in the workplace. We believe that the recruitment of tomorrow must be more inclusive, transparent, and human, and finally more ethical, and this is what we strive to implement every day.

So join us to shape the future of work together! To know more about us:

Join our growing Customer Experience team and take ownership of the most critical phase in every customer relationship, from the first technical conversations during pre-sales through successful onboarding and go-live.

At CleverConnect, we believe that great customer relationships start long before the contract is signed. That is why we combine pre-sales consulting and onboarding ownership in one role. You will guide customers from the first technical discussions all the way to successful product adoption.

About the Role

We are looking for a Senior Pre-Sales & Customer Onboarding Manager for the DACH market who can bridge sales, product and implementation.

In this role, you will work closely with our sales team during the pre-sales phase, ensuring that customer requirements are clearly scoped and that technical feasibility and integration aspects are properly addressed.

Once a deal is signed, you take full ownership of the onboarding and implementation process, leading customers through configuration, integrations and go-live.

After successful onboarding, the relationship transitions to our Customer Success and Account Management teams, who focus on long-term adoption, retention and growth.

This role combines solution consulting, project management and product expertise, making it a central part of our customer experience.

Your Team

• Product and Engineering teams

We operate in a highly collaborative and entrepreneurial environment where ownership, speed and customer success are core principles.

Because we work closely with our customers and with our local sales teams, Munich is the required base location for this role.

Your Responsibilities

• Support the sales team during the pre-sales process by validating technical requirements and implementation scope
• Act as the product and technical expert in customer conversations
• Answer questions around integrations, APIs, ATS connections and system architecture
• Present implementation approaches and onboarding methodologies to prospects
• Build trust with both business stakeholders and technical teams on the customer side

Customer Onboarding & Implementation

• Own the end-to-end onboarding process, from contract signature to go-live
• Personally guide customers through platform configuration and setup
• Support integration topics such as APIs, ATS integrations and SSO
• Lead onboarding workshops with Talent Acquisition and HRIT teams
• Coordinate with Product and Engineering teams when deeper technical expertise is required

Project Ownership

• Manage multiple onboarding projects simultaneously (typically 3–5)
• Translate customer objectives into structured implementation plans
• Monitor risks, timelines and project milestones
• Ensure clear communication and strong customer satisfaction during onboarding
• Ensure a structured handover to Customer Success once onboarding is complete

Customer Environment

• Talent Acquisition teams
• HR leadership and project sponsors

Most projects are delivered remotely from Munich, with occasional travel (around once per month) for key workshops or customer milestones.

Who You Are

• 4‑5 years experience in SaaS implementation, solution consulting or customer‑facing project management
• Strong communication and stakeholder management skills
• Ability to manage multiple customer projects simultaneously
• Comfortable working in fast‑paced startup environments
• Strong problem‑solving and structured project management approach

Required

• Fluency in German and English
• Experience working with SaaS products and external customers
• Understanding of technical integrations (APIs, ATS integrations, SSO)
• Based in Munich

Nice to Have

• Experience in HR Tech or Talent Acquisition platforms
• Experience in Pre‑sales
• Understanding of technical integrations (APIs, ATS integrations, SSO)
• Experience working with enterprise customers
• Familiarity with project tools such as Monday, Notion, Jira or similar

Why Join Us

• Work at the intersection of sales, product and customer experience
• Gain exposure to both business and technical topics
• Take ownership of the most important phase of the customer lifecycle
• Be part of a high‑growth SaaS environment
• Contribute to an evolving product, including strong AI‑driven innovation
• Help shape how companies across Europe attract and hire talent

Recruitment process

• HR Interview
• Use case with key people
• Meeting with the General Manager
• Offer!

We are fully committed to treating our candidates, colleagues, and partners equally, regardless of gender, age, ethnic origin, sexual orientation, religion, physical appearance, disability, or any other characteristic protected by law.