Product Enablement Specialist (d/f/m)

Your role

Are you passionate about helping customers and teams get the most out of a powerful B2B platform? Do you enjoy turning complex product changes into clear, helpful content, and solving technical questions along the way?

Then it’s an exciting time to join Luminovo. We’re scaling our product enablement function, both internally for our customer-facing teams and externally for our customers. As a Product Enablement Specialist, you’ll own and scale how product knowledge flows across Luminovo and out to our customers: from our Help Center and FinAI chatbot in Intercom, to the monthly product newsletter, to hands‑on training in LumiAcademy.

Performance objectives

To be successful in this role, you must excel in the following performance objectives:

• Own Intercom as DRI. Run our customer support in Intercom as the primary platform for an excellent customer experience, keeping first response time and time-to-close low.

• Grow self‑service. Continuously improve our FinAI chatbot and Help Center so customers can resolve questions on their own, and manage outbound messages (banners, pop-ups, product tours, newsfeed).

• Track the right KPIs. Run weekly analysis on outcome-driven metrics (first response time, time to close, chatbot resolution rate, conversation volume, CSAT) and surface insights for better decisions.

• Be the enablement hub. Serve as the binding force across Sales, CS, Marketing and Product, streamlining updates and driving feature adoption.

• Partner with Product & Engineering. Maintain a reliable flow of product information and align early on upcoming releases and the actions they require.

• Jump on customer calls when needed. Be comfortable joining video calls with customers when the situation calls for it.

Whom you’ll be working with

• The Product Enablement team (Fabian, Tine, Ibrahim), who own Intercom, the Help Center, LumiAcademy and our product communication.

• Our Product Managers and Engineers , to stay ahead of releases and translate them into clear enablement.

• Sales, Customer Success and Solution Engineers , whom you’ll enable with training and materials.

• Marketing & RevOps , to align on customer-facing product communication.

Skills, knowledge, and expertise

Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you’re interested to find out more about why we banned requirements from our performance profiles – see here.

We don’t need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers’ unique situations and how our software tools can create value for them.