Product Manager – Connected Devices, Ecosystem Integration

Responsibilities

• Manage the full lifecycle of safety devices , from onboarding to end-of-life
• Align device roadmaps to the overall PSD product strategy
• Coordinate firmware updates, release planning, and device health improvements
• Plan and evolve vendor and platform integrations as required
• Partner with engineering and vendors to ensure device reliability, performance, and scalability
• Define life of device processes including renewals, replacements, trade-in/out etc.
• Support the identification, evaluation, and onboarding of new device partners aligned with PSD roadmap
• Assess trade-offs across cost vs performance, battery life vs capability, and connectivity and Telemetry options (cellular, BLE, Wi-Fi, satellite)
• Lead evaluation and onboarding of hardware vendors, including security posture, certification/compliance readiness, scalability, and operational interoperability with Everbridge platforms
• Define requirements for future device capabilities and form factors based on overall PSD roadmap
• Own the roadmap for vendor integrations
• Partner with internal product teams to influence and align roadmap deliverables
• Leverage device and use case functionality to drive cohesive, impactful features to the platform
• Develop product requirements documents
• Deliver and align with product team(s) acting as the SME to drive use case and user problem statement understanding
• Evaluate solution design, prioritization and delivery schedule to meet overall business needs
• Coordinate for release readiness to include demos, trainings and documentation
• Drive integration of new devices and partners into the Everbridge 360 platform
• Work closely with product and engineering on APIs, device telemetry ingestion, alert workflows, and device, platform or other external status (ex: battery state, signal, etc)
• Ensure seamless interoperability between hardware and EB360
• Serve as the primary product interface for device vendors , managing relationships with hardware providers, their firmware teams, and ecosystem partners
• Coordinate delivery timelines, technical alignment, and issue resolution and roadmap with response centers to evolve workflow features

Requirements

• 4-6 years of experience in product management, hardware, IoT, or related technical roles
• Strong understanding of connected devices and IoT ecosystems
• Familiarity with System-on-Chip (SoC) architectures and chipsets (e.g., Qualcomm or similar)
• Basic understanding of network technologies, including LTE / LTE-M / NB-IoT, Bluetooth (BLE), Wi-Fi, and Satellite knowledge is a plus
• Ability to evaluate technical trade-offs across hardware, connectivity, and cost
• Experience working with external vendors or partners
• Comfortability partnering to influence cross-team roadmaps
• Strong organizational and communication skills

Preferred Background

• Experience at companies such as semiconductor vendors, IoT platforms, device manufacturers, or other connected hardware ecosystems
• Exposure to firmware development cycles or embedded systems
• Experience supporting hardware-software integrations