Product Owner (f/m/d) - Customer Identity and Access Management

Stellenbeschreibung:

Within the Group Digital Department, we are looking for a Product Owner (f/m/d) - Customer Identity and Access Management as soon as possible.

The Product Owner (f/m/d) - Customer Identity and Access Management (CIAM) is responsible for maximizing the value of the CIAM product by defining and prioritizing features that enable secure, seamless, and compliant customer authentication and authorization experiences. This role acts as the primary interface between business stakeholders, security, architecture, and product teams, ensuring that customer identity solutions support business growth, regulatory requirements, and excellent user experience.

The Product Owner (f/m/d) owns the CIAM product backlog and roadmap and works closely with development teams in an agile environment to deliver secure, scalable, and user-centric identity capabilities.

Tasks And Responsibilities

You will own and continuously evolve the CIAM product roadmap, backlog, and strategic direction, ensuring alignment with business objectives, customer needs, and regulatory requirements
You will gather, analyze, and translate business, security, privacy, and compliance requirements into clear and actionable product features, user stories, and priorities
Acting as the key interface between Business, IT, Security, Privacy, Legal, and Marketing, you will drive stakeholder alignment and communicate product progress, risks, and strategic decisions transparently
In close collaboration with agile delivery teams, you will steer the end-to-end delivery lifecycle, from backlog refinement and sprint planning to feature acceptance and release coordination
You will define and monitor product performance metrics and leverage customer insights, analytics, and feedback to continuously improve user journeys, authentication processes, and onboarding experiences
You will ensure that CIAM capabilities comply with relevant security, privacy, and regulatory standards while balancing customer convenience with robust identity and access management practices
By staying informed about emerging CIAM trends, technologies, and industry standards, you will identify innovation opportunities and drive continuous improvements in platform scalability, resilience, and overall customer experience

Professional Qualifications

You have successfully completed a degree in (Business) Informatics, Computer Science, or a related field with a strong IT focus
You bring proven experience as a Product Owner, Product Manager, or in a comparable agile role and have a strong understanding of CIAM, including authentication, authorization, and identity management processes
You are experienced in translating complex business, technical, security, and regulatory requirements into clear product requirements and customer-centric solutions
You are familiar with agile product delivery practices and backlog management tools such as Jira or Azure DevOps
Ideally, you have experience with leading CIAM platforms and identity standards (e.g., OAuth 2.0, OpenID Connect, SAML, FIDO2), as well as knowledge of privacy and data protection requirements
Experience working in regulated industries and/or on large-scale customer-facing digital platforms is considered an advantage
You are fluent in both written and spoken English

Personal Competencies

You combine a strong customer-centric mindset with the ability to balance user experience, security, and business requirements
An analytical and structured approach enables you to solve complex challenges and make well-founded decisions
You are skilled at managing competing priorities and navigating complex stakeholder environments effectivelyThrough your strong communication and collaboration skills, you build trust and foster productive partnerships across cross-functional and international teams
You demonstrate ownership, proactively drive topics forward, and contribute to achieving shared goals