Product Owner (m/w/d) CX

Overview

ATOSS Software SE is one of Germany’s most successful tech growth stories. As the market leader in Workforce Management Software, we help companies work more intelligently, creatively, and humanely optimizing the balance between profitability and people.

The Role

Be a part of ATOSS Digital Strategy & Transformation (DST) Team: We are looking for a Product Owner to take ownership of our Customer Experience tool landscape beyond CRM and drive the continuous improvement of related business processes. In this role, you will work closely with Sales, Marketing, and Customer Success teams to optimize systems, integrations, and workflows that support our go-to-market activities.

Key Responsibilities

• Own and further develop CX tools such as Outreach, LinkedIn Sales Navigator, Highspot, Perspektive, and potentially other CX, Sales, or Customer Success systems
• Analyze, design, and optimize end-to-end business processes across Sales, Marketing, and Customer Success in connection with these tools
• Gather, prioritize, and evaluate business requirements in close collaboration with internal stakeholders
• Act as a trusted advisor and sparring partner by challenging existing processes from both a business and technical perspective
• Contribute to the strategic development and roadmap of the CX systems landscape
• Design and implement system enhancements, including configurations, workflows, and integrations
• Coordinate external service providers for more complex implementations where required
• Support and improve integrations between CX systems and adjacent platforms, especially CRM, Customer Success platforms, Data Warehouse, and Marketing Automation systems
• Establish standards and best practices for system usage, data quality, and authorizations
• Create guidelines and documentation for system governance

Key Requirements

• Degree in Business Informatics or a comparable technical field
• At least 5 years of experience as Product Owner, System Owner, Business Analyst, or in a similar CX role
• Strong understanding of Sales, Marketing, and/or Customer Success processes
• Hands-on experience with tools such as Outreach, LinkedIn Sales Navigator, Highspot, Customer Success platforms, or similar systems
• Experience working with business stakeholders and external implementation partners
• Knowledge of system integrations, APIs, and interfaces to CRM, CS, or Marketing Automation systems is a plus
• Structured and analytical working style with a strong process mindset
• Experience in requirements gathering, documentation, and prioritization
• Strong communication skills and the ability to bridge business and technical teams
• Proactive, team-oriented mindset with a strong sense of ownership and responsibility
• Very good English skills, written and spoken

Benefits

• Competitive Rewards: Including profit-sharing and employee stock program
• Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
• Flexible Work Culture: Hybrid options (remote within the EU) and 30 days of vacation
• Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista in Munich
• Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership
• Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 7th year in a row