Product Support Manager for the French Customer - H135/H145 (m/f/d)

In this role you will act as the liaison between Airbus Helicopters Germany and French-speaking customers, providing expert technical support for the H135 and H145. You will analyze issues, propose product improvements, and address customer complaints to safeguard safe, efficient flight operations. You work closely with cross-functional teams to resolve operational incidents and drive customer satisfaction. This position offers diverse scope across systems from dynamics to mission equipment, with opportunities to shape support services and product enhancements.

• 30 days annual leave
• flexible working hours (flextime)
• mobile working
• on-site company doctor
• health programs
• canteen and cafeteria','local childcare facilities

• Interface between Airbus Helicopters Germany and French-speaking customers
• Respond to technical requests for H135 & H145 to ensure safe flight operations
• Collect and analyze issues to propose Product Improvement
• Handle customer complaints and quality issues
• Manage operational incidents (analysis, reporting, information collection)

• Technical university degree (Bachelor/Master) or equivalent
• Several years of experience with H135 & H145
• Knowledge of H135 & H145 aircraft, systems and documentation
• Many years of experience in customer relations and commercial aircraft operations
• Proactive, customer-oriented and independent work style plus teamwork
• High level of communication skills
• French required; fluent in English

• Proactive
• Customer-oriented
• Independent working style
• Knowledge of H135 & H145 aircraft, systems and technical documentation
• Experience handling technical requests and incidents
• Ability to analyze issues and propose improvements