Product Support Specialist (Bengaluru, India)

About Netchex

We’re Netchex - the fastest growing Payroll, Human Resource, Time and Attendance, and Benefits services company in America. We give HR professionals time to work on what drives their businesses forward by providing efficient tools and quality personal service. We tackle big challenges, take pride in our work, and learn early and often so we can delight our clients with solutions that solve their problems every day.

Job Overview

We are seeking a dedicated Product Support Specialist to join our team at Netchex with US hours. As a Client Support Representative, you will be the first point of contact for our clients, providing unparalleled service and support in resolving any inquiries or concerns they may have.

Key Responsibilities:

• Assisting clients with account inquiries and troubleshooting technical issues
• Providing exceptional customer service through phone, email, and chat communications
• Acting as a liaison between clients and internal teams to address and resolve complex issues
• Documenting client interactions and maintaining accurate records

What We're Looking For:

• Prior experience in customer service or a similar role in a b2b SaaS company is preferred
• Strong communication skills and a client-focused approach
• Ability to multitask and prioritize tasks effectively
• Proficiency in using CRM software and other relevant tools

Why Join Netchex?

• Innovative Environment: Dynamic and cutting-edge HR and payroll technology.
• Career Growth: Numerous opportunities for advancement and skill enhancement.
• Collaborative Culture: Supportive team valuing creativity and teamwork.
• Impactful Work: Directly improve business success and employee experiences.
• Cutting-Edge Tools: Work with the latest technology to drive growth and efficiency