Production Operations Analyst – Level 1

Responsibilities

• Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events.
• Triage problems and take corrective action to ensure availability and minimize downtime.
• Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service.
• Develop a thorough understanding of production schedules, job flows, and service level deadlines.
• Resolve moderately complex processing issues and delays.
• Complete checklists and turnover logs for audit compliance.
• Assist with troubleshooting Remote File and Data Transmission delivery issues.
• Analyze recurring problems and present improvement recommendations to senior technicians or management.
• Assist in maintaining technical documentation and SOPs.
• Provide daily support to end users and programming groups.
• Collaborate with senior staff on work assignments as needed.

Requirements

• Associate's or Bachelor's degree in a related field, or 1–3 years of equivalent work experience.
• Working knowledge of an automated mainframe/open systems scheduling platform — IBM Tivoli Workload Scheduler preferred.
• Familiarity with Tape Storage Management (TSM) or similar backup software.
• Experience with multiple hardware/software platforms: Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
• Strong communication and interpersonal skills.
• Dependable and flexible — ability to work nights, rotating weekends, and holidays in a 24x7 environment.