Program Manager Airbus (m/f/d)

Stellenbeschreibung:

SEB Kort Group brings together AirPlus and SEB Kort under a Swedish banking license, combining scale, stability, and innovation. We serve corporate customers across Europe and North America and consumers in the Nordic region, with a clear ambition: to become Europe’s leading corporate payment provider, while building long-term, sustainable profitability. With 1,400 colleagues from across 14 countries, SEB Kort Group is a truly international organization.

Visit us at airplus.com to learn more about a future in corporate payment.

Program Manager Airbus (m/f/d)

Location: Neu-Isenburg | Area: Sales | Contract type: Full time / part time possible

Airbus is one of our top customers - we are looking for a dedicated Program Manager to drive and coordinate client specific strategic projects forward and establish a close relationship with all stakeholders within the customer on an operational perspective.

Your tasks

Main interface next to the Global Key Account Manager for clients projects
Consulting of the client with regards product usage to ensure fast customer success, but also support in implementation of lean processes and projects
Ensuring smooth roll outs of card programs incl. status report and escalation where required
Regular feedback to customer on higher-level through quarterly business reviews to share updates on projects
Ensuring smooth payment processes & adequate limits.
Set up customized reporting based on AirPlus data base and other sources in alignment with client
Escalate critical issues to the Global Key Account Manager
Orchestration of end-to-end processes with third party providers
Project & Implementation Management for new and adapted processes with the client and their respective service providers
Analysis of problems, identification of possible solutions and their internal and external presentation
Maintaining a global overview of the client
Frequent calls with the customers & stakeholders
Maintain a close relationship and work dynamic between internal stakeholders (Strategic Coordinators, Customer Service, Technical teams, Limit, Collection and Recovery, …)

Your qualification

An academic qualification at graduate level e.g. Bachelor degree is desirable
2-3 years experience in a multinational Sales Support or outstanding performance in an international Customer Service area, preferably in Business Travel Management
Analytical skills for reporting as well as creativity to design new processes are a plus
Ability to build high level relationship at senior levels (Global Travel Managers, Project Leaders, Global Travel Agencies) and operational departments
Self-confident & ability to present to an external audience
Assess and analyze complex situation with a problem-solver mindset
Curiosity and willingness to learn

Classification in the AirPlus organizational model (Cube): This role is classified in the basic profile Global Programme Manager Airbus (Job family: Operations/ Orientation: Consulting/ Impact Level: Significant).