Program Manager – Executive Education (gn*)

Overview

As a Program Manager in KLU's Executive Education team, you will play a pivotal role in designing, delivering, and scaling high-impact learning experiences for professionals. This role blends program leadership, client engagement, and strategic partnership, aligned with KLU's mission to empower leaders with an operations mindset.

Responsibilities

• Lead end-to-end program management of executive education programs (customized and open enrollment) from concept through post-program review.
• Collaborate closely with Executive Education leadership, faculty, and external partners to co-create innovative, impactful learning journeys.
• Ensure seamless delivery of programs: on-site, online, and hybrid, managing logistics, participant experience, and faculty support.
• Travel with participants to seminar locations to provide high-quality service and engagement.
• Protect quality across all touchpoints—communication, materials, timelines, participant management, and execution.
• Run structured after-action reviews to capture learnings and continuously improve program delivery.
• Act as a trusted advisor for corporate clients, understanding learning needs and translating them into viable program concepts.
• Partner with Business Development and Academic Director in shaping proposals, providing expertise on program design, delivery formats, and feasibility.
• Build long-term relationships through exceptional delivery and proactive identification of renewal opportunities.
• Support marketing efforts by crafting proposals and representing KLU at networking events.
• Manage program budgets, track expenses, ensure financial compliance, maintain CRM systems, oversee documentation and feedback analysis.
• Drive continuous improvement through data-driven insights, staying current with industry trends.

Qualifications

Essential:

• 3–5 years of experience in project/program management, ideally in executive education, corporate learning, consulting, or complex event delivery.
• Stakeholder management excellence—effective collaboration with academics, clients, partners, and internal teams.
• Confident communication skills—engage senior managers, present concepts, uncover client needs.
• Organized and detail-oriented—manage timelines, budgets, quality in complex environments.
• Client-facing mindset and proactive self-direction.
• Ability to juggle multiple programs, adapt to shifting priorities, stay calm under pressure.
• English fluency; German a strong plus.
• Open to occasional travel with program participants.

Desirable (we can develop these together):

• Background in executive education, business schools, or corporate learning.
• Knowledge of logistics, supply chain management, or related sectors.
• Experience in business development, sales, or client relationship management.
• Curiosity about learning design and adult learning principles.
• Comfort with digital tools (LMS, CRM, project management platforms).

Benefits

• End-to-end ownership—shape programs from concept through delivery and see direct impact.
• Client engagement—direct access to senior executives in logistics, supply chain, and beyond.
• Intellectual stimulation—work with renowned faculty and a diverse international community.
• Variety—customized corporate solutions, open seminars, immersion experiences.

Professional Development & Growth

• Build a unique skill set combining program management, client advisory, and business development; support for growth provided.
• Mentoring and coaching from experienced colleagues and academic leaders.
• Budget for training and executive education.
• Participation in industry conferences and networking events.

Work Environment

• International and entrepreneurial—small, agile team from 35+ countries.
• Hamburg HafenCity location—dynamic urban area.
• Hybrid work options and outcome-focused culture.
• Purpose-driven—develop leaders to shape sustainable supply chains.
• Inclusive culture supports diversity; impostor syndrome acknowledged.

Compensation and Benefits

• Full-time (40 hours/week).
• Competitive salary and benefits package.
• 30 days annual leave plus flexible bridge days.
• Pension plan and modern equipment.

Diversity Statement

We value diversity and therefore welcome all applications regardless of gender, nationality, ethnic and social origin, religion and worldview, disability, age, sexual orientation, and identity.