Project & Client Product Success Manager - Europe

Project & Client Product Success Manager - Europe

Help Europe's airports and airlines achieve turnaround excellence

Our client is a fast‑growing aviation technology start‑up with a global footprint and big ambitions. Specialising in aircraft turnaround operations and the passenger journey, their solutions support airports, airlines and ground handlers to deliver smarter, data‑driven performance where it matters most: on the ground, in real time.

Overview

As the company continues to expand across Europe, we are looking for a French speaking experienced Project & Customer Product Success Manager to join the team. This is a highly visible, client‑facing role where you will own successful delivery, adoption and long‑term value creation across some of the most operationally complex environments in aviation. If you enjoy being the trusted bridge between customers and technology, and thrive in fast‑moving, high‑impact settings.

The opportunity

Reporting to the European Lead, you will be the primary point of contact for European customers during solution delivery, testing and adoption, and well beyond go‑live. You will combine project delivery rigour with strong relationship management, ensuring solutions are deployed effectively, adopted successfully, and delivering the intended operational outcomes. Just as importantly, you will identify opportunities to deepen relationships and grow accounts through upsell and cross‑sell.

What you’ll be doing

• Act as the key customer contact throughout delivery, testing and adoption of the Client's solutions
• Manage customer relationships post‑delivery to ensure sustained adoption and measurable value
• Drive projects to formal sign‑off, ensuring agreed outcomes are achieved
• Track, prioritise and resolve client concerns, acting as the point of escalation when needed
• Build trusted relationships across the aircraft turnaround ecosystem (airlines, airports, ground handlers)
• Collaborate closely with customers to ensure scope, expectations and outcomes remain aligned
• Work hand‑in‑hand with remote technical and project teams to deliver deployments and enhancements
• Establish and maintain clear governance and communication frameworks with clients
• Identify and pursue upsell and cross‑sell opportunities
• Support sales initiatives and lead‑generation efforts
• Conduct regular on‑site client visits across Europe

What you’ll bring

• A solid understanding of the aviation industry, particularly aircraft turnaround operations
• Hands‑on experience working within aviation (highly preferred)
• Background in Project Management, Account Management, Customer Success or Service Management
• Strong stakeholder management and communication skills
• Fluency in English and French is mandatory; additional European languages are a plus
• A degree in a relevant discipline preferred
• Willingness to travel across Europe for client engagements and industry events
• A proactive, self‑starting mindset with an appetite to continuously learn and develop

What’s on offer

• Competitive salary, dependent on experience
• Remote working anywhere in Europe
• Performance incentives linked to upsell and cross‑sell success
• Health and dental benefits
• Pension contribution
• A chance to make a visible, meaningful impact in a scaling aviation technology business

This role offers autonomy, accountability and the opportunity to shape how customers experience our Client's solutions as the business continues to grow.

Ready to help transform aircraft turnaround performance across Europe?

Apply now and be part of the next growth phase.