Quality and Enablement Specialist – Financial Technology

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications


• Use quality monitoring data management system to compile and track performance at team and individual level


• Identify coaching needs and communicate needs to Management and Training Department


• Prepare and analyze internal and external quality reports for management staff review


• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management


• Provide feedback to sales team leaders and senior leadership


• Create and maintain standardized workflows and procedures


• Provide recommendations for change and participate in analysis of workflows and procedures to improve accuracy/efficiency


• Perform other applicable duties as assigned

Requirements

• Digital advertising, B2B or tele sales experience required


• Previous Quality Assurance experience preferred


• Excellent verbal, written, interpersonal, and organizational skills


• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)


• Results oriented with the ability to motivate others and drive performance


• Ability to multitask and successfully operate in a fast-paced, team environment


• A skill assessment will be conducted as part of the interview process

Core Competencies

Demonstrates expertise in quality assurance processes and performance monitoring within sales teams, utilizing data management systems to enhance efficiency and accuracy. Strong ability to analyze reports and provide actionable feedback to drive team performance and coaching needs.

Highest-signal resume keywords

• Quality Assurance Experience


• Digital Advertising Experience


• B2B Sales Experience


• Microsoft Office Proficiency


• Google Products Proficiency

Hard Skills

• Quality Monitoring


• Data Management Systems


• Performance Tracking


• Report Analysis


• Workflow Standardization

Soft Skills

• Excellent Verbal Communication


• Excellent Written Communication


• Interpersonal Skills


• Organizational Skills


• Motivational Skills

Industry Keywords

• Tele Sales


• Coaching Needs


• Calibration Sessions


• Sales Team Performance


• Fast-Paced Environment