Quality Assurance & Delivery Agent

Your mission

We are looking for a Quality Assurance & Delivery Agent (full time)) to join our Berlin based team from November. The position includes, amongst other things:

• Checking metadata, audio quality, and artwork quality of music releases in the iMusician Admin platform knowing and meeting different platforms style guides standards
• Checking additional products such as release features or Content ID and performing the administrative tasks that come with them
• Taking charge of a specialization within the team (e.g. Urgent cases, Helpdesk duties, supporting Team Lead, Internal Knowledge Management, Features)
• Being responsible for individual performance goals and reporting + specialization
• Acquiring advanced competency in shop guidelines and internal processes
• Assisting both, Team Lead and wider iMusician teams, in identifying issues, providing solutionswhere possible and improving Quality Assurance & Delivery related processes.
• Supporting Team Lead in execution of Quality Assurance & Delivery improvement initiatives.

Your profile

• Based in Berlin with the ability to work on-site and hybrid as required.
• Experience in the music industry (digital distribution, label operations, or DSP standards)
• Technical and Analytical Mindset: Comfortable working with digital platforms and tools; able to analyze problems, identify root causes, and propose practical solutions efficiently.
• Strong attention to detail and ability to maintain high quality standards under time pressure
• Organized and proactive, with strong time-management and prioritization skills
• Excellent verbal and written communication skills, capable of collaborating with internal teams, artists, and labels, and providing clear feedback or instructions.
• Fluency in English is required; proficiency in additional languages is a strong advantage
• Eagerness to learn and continuously improve technical and product knowledge