Quality Engineer

As a Field Service Engineer at Lam, you help ensure operational excellence of our complex semiconductor equipment by addressing issues beyond installation and troubleshooting. You act as a site quality leader, coordinating with Factory and Engineering to drive measurable quality improvements and represent the voice of the customer. You analyze data, lead problem solving, and push for 8D-driven improvements in collaboration with cross-functional teams. This role offers impact across customers, sites, and global quality processes within a supportive, hybrid work model.

• On-site Flex
• Virtual Flex
• hybrid work model
• equal opportunity employer
• comprehensive benefits

• Maintain and track site quality performance and grow site quality culture
• Ensure accuracy of reporting (problem descriptions, SAP Damage code, customer impact)
• Lead site quality objectives and communicate voice of the customer to Factory and Engineering
• Drive 8D quality and cycle time to meet customer and Lam expectations
• Develop site problem solving capabilities and feed VOC to relevant teams
• Collaborate with site & QPL to resolve high-level quality concerns
• Escalate and update 8D as customer impact changes, following escalation process
• Work with global QPL/SQL to improve processes and share BKMs
• Proactively identify quality trends and drive improvements
• Utilize escalation process for non-compliance in business processes

• Expertise in problem statement creation, root cause determination, and efficacy of corrective actions (5Why/Ishikawa)
• Accountability for delivering on site quality objectives and results
• Proven ability to develop site problem solving capabilities
• Ability to communicate VOC to Factory and Engineering for improvements
• Analytical capability to identify trends in quality data and drive improvements
• Experience driving 8D quality and coordinating with QPL
• Familiarity with Lam escalation process for non-compliance
• Strong communication skills in English
• Solid analytical, problem solving, and decision-making skills

• strong communication (written and verbal)
• analytical mindset
• problem solving
• 5Why/Ishikawa root cause analysis
• 8D problem solving
• data analysis and trend identification