R26020522 Specialist (m/f/d) International Healthcare Command Center

Responsibilities

• Support the primary mission of the International Healthcare Command Center by safeguarding critical healthcare shipments entrusted to UPS' care
• Monitor shipment movements and provide proactive resolution for at-risk or disrupted healthcare shipments
• Ensure export shipments are processed on time and support operational activities related to aviation security, customs clearance, and transportation requirements
• Identify and mitigate operational issues affecting shipment movements and communicate solutions to relevant stakeholders
• Work closely with internal departments including Dangerous Goods, Cargo, Feeder Dispatch, Outbound, Inbound, Industrial Engineering, Transit, Aviation Security, Air and Ground Handling teams
• Prepare and distribute daily operational summary reports
• Proactively communicate shipment delays, documentation discrepancies, volume mismatches, and other operational issues to UPS stakeholders and customers
• Support escalations outside normal office hours and coordinate with Operations, Customs Teams, and Customer Solutions Groups
• Conduct shipment investigations and physical searches for urgent cases when required
• Support the IHCC day team with unresolved customer cases and operational challenges

Requirements

• Technical or vocational certification related to Hub Operations, Logistics, or a comparable field
• Experience within logistics, transportation, airport operations, customs, or healthcare supply chain operations
• Strong problem-solving skills and the ability to work proactively in a dynamic operational environment
• Excellent communication and coordination skills with multiple stakeholders
• Fluency in English and German is preferred; additional European language skills are an advantage
• Experience with UPS operational systems such as OPSYS, WEBOPSYS, IDIS, CPVG, IVP, Workday, My Talent Center, and CGN internal systems is an advantage
• Good knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Ability to work independently, make sound decisions, and remain effective under pressure
• Strong teamwork skills, flexibility, and customer focus

Working Hours

Sunday through Saturday, according to roster, 23:00 – 07:00 hrs

Compensation

According to qualifications and experience, NRW III pay grade.

Application Deadline

06 September 2026

Qualified applicants with disabilities will be given preferential consideration in accordance with applicable regulations.

Our passion for logistics is driven by our passion for people. That is why we are committed to diversity, equity, and inclusion and stand firmly against discrimination throughout the recruiting process and everyday working life.