Regional Credit Management Process Lead

We are looking for a structured and improvement-driven professional to strengthen regional Credit Management processes across Region Europe. In this role, you will drive harmonized, high-performing Order-to-Cash (O2C) processes by standardizing ways of working, aligning systems, improving data quality, and leading cross-functional transformation initiatives.

As a key interface between local teams, the Shared Service Center, global process owners, key users, IT, and corporate functions, you will ensure that Credit Management processes, systems, and controls are consistently applied and continuously improved across affiliates.

Your responsibilities:

• Ensure consistent application of global Credit Management and O2C processes, standards, and controls across Region Europe.
• Drive harmonization and continuous improvement of Credit Management processes, including credit limits, risk assessment, collections, dispute handling, and related workflows.
• Define, monitor, and further develop a regional KPI framework for Credit Management, including DSO, overdue items, disputes, and other relevant performance indicators.
• Support harmonized SAP and FIORI setup for Credit Management and contribute to consistent process design across affiliates, act as regional key user.
• Act as first-level support for system- and process-related Credit Management topics, ensuring timely resolution or appropriate escalation.
• Collect, structure, prioritize, raise, and follow up on Credit-related IT demands with HQ and relevant stakeholders.
• Identify opportunities for automation, AI, and process optimization to improve efficiency, transparency, and quality across the region.
• Establish and maintain strong collaboration with the Shared Service Center to ensure smooth end-to-end accounts receivable and collections execution as well as high data quality.
• Develop and maintain process documentation, handbooks, and training materials; deliver training and knowledge sharing to local teams.
• Collaborate closely with regional Credit and Finance streams, global process owners, global key users, IT, and corporate functions to ensure alignment with group standards.

• Relevant experience in Credit Management, Accounts Receivable, Order-to-Cash, Finance Operations, or a comparable process-oriented finance role.
• Strong understanding of O2C processes, controls, KPIs, and operational interfaces between local teams, shared services, and global functions.
• Experience with SAP; knowledge of FIORI and key-user activities is an advantage.
• Proven ability to analyze processes, identify improvement opportunities, and drive standardization across multiple stakeholders or countries.
• Confident stakeholder management skills with the ability to collaborate across functions, cultures, and organizational levels.
• Structured, solution-oriented working style with strong follow-up, documentation, and communication skills.
• Interest in digitalization, automation, AI, and continuous improvement in finance processes.
• Fluent English skills; additional European languages are an advantage.

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