Regional Customer Success & Growth Specialist

Stellenbeschreibung:

Who We Are ?

Ubeya is the workforce management platform behind some of the world's biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We're a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.

Who We Are ?

About The Role

As we continue to scale our footprint and deepen our presence across the DACH region (Germany, Austria, Switzerland), we are looking for a high-impact, multi-talented Regional Customer Success & Growth Specialist to act as our local operational and commercial anchor.

This is not a traditional CS role. In this dynamic position, you will wear multiple hats: from guiding local clients through seamless technical implementation and onboarding, to building long-term executive relationships, driving account retention, and proactively identifying new expansion opportunities in the market.
You will serve as the crucial cultural and business bridge between our product team and our DACH clients- bringing a deep understanding of local market needs, business etiquette, and operational expectations.

Requirements:

Languages: Native/Fluent German (essential) and full professional proficiency in English.

Experience: 3+ years in customer-facing SaaS roles (Implementation, Customer Success, Account Management, or Consulting). Experience in Workforce Management, HR Tech, or Staffing/Events industries is a major plus.

Hands-on & Entrepreneurial Mindset: A \"doer\" who thrives in agile environments, isn't afraid to step outside formal job definitions, and takes full ownership of client outcomes.

Technical Aptitude: Comfortable with software setups, data imports (CSV), basic API concepts, and system integrations (CRM/HRIS).

Cultural Nuance: Deep familiarity with business practices and client expectations across Germany, Austria, and Switzerland.

Domain Expertise (Advantage): Prior experience in HR Tech, Workforce Management (WFM), HCM systems, or shift-based operations software is a major advantage.

Responsibilities:

End-to-End Implementation & Onboarding: Lead new DACH clients from post-sale kick-off to active daily platform adoption. Assist with platform configuration, data imports, and workflows tailored to local HR and labor practices.

Strategic Customer Success & Account Management: Serve as a trusted advisor to key stakeholders and regional decision-makers. Conduct regular account reviews, ensure high satisfaction (CSAT), and optimize platform utilization.

Cultural & Operational Bridge: Act as the voice of the DACH market internally. Translate local client feedback, cultural nuances, and specific operational requirements into actionable insights for our product and leadership teams.

Market Growth & Opportunity Identification: Work closely with our Business Development team to identify upsell, cross-sell, and new footprint opportunities within the region. Act as an agile, business-savvy presence in the DACH territory.