Research & Adjustments Rep III

Stellenbeschreibung:

Job Description

This job is responsible for resolving research and adjustment inquiries within the bank’s practices and procedures. Key responsibilities include investigating daily incoming research and adjustment inquiries, resolving differences, answering service requests and inquiries received from various channels, determining accounting entries, and making appropriate disposition. Job expectations include handling more complex and escalated cases that may have a large monetary value or are aged risk cases pending charge-off.

Responsibilities

Assists peers and leadership with resolving complex, time sensitive exceptions
Handles escalations received from business partners by providing clean concise communication through email and phone
Contributes to improving process efficiencies by supporting the review and validation of departmental procedures
Performs routine or complex account maintenance depending on client account type
Maintains high-volume portfolios
Documents actions taken on behalf of the client

Required Qualifications

Ability to work with multiple computer programs and switch from one to the next efficiently
Intermediate level experience with Excel and Power Point
1 year or more of successful experience working in a heavily process driven environment
Ability to analyze different types of information from various sources and synthesize it towards making a reasoned judgment (Critical Thinking)
Ability to draw accurate conclusions based on a highly detailed comparative analysis of information in the account and information reference sources that detail applicable laws, rules, and regulations
Ability to achieve thoroughness and accuracy when accomplishing a task. and present work outcomes in a clear, complete, and precise fashion. (Attention to Detail)
Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy to understand manner, and clearly articulate why a solution is the best course of action
Interpersonal written communication skills to accurately document activity and communicate with partners in proper business writing
Seeks opportunities to improve depth/breadth of knowledge and personal performance (Desire to learn, Growth Mindset)
Ability to leverage multiple software applications to execute an intricate process in a deadline driven working environment.
Ability to remain current with iterative software and process updates
Ability and willingness to help teammates and collaborate on complex transactions
Dependable, results-driven and achievement focused.
Open to receiving and providing coaching.
Self-motivated to achieve personal standards of excellence
Ability to work cohesively within a team oriented environment.

Desired Qualifications

Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of urgency to achieve business goals and exceed expectations
Ability to handle ambiguity and adapt to changing circumstances