Revenue Cycle Performance Analyst

• Conduct comprehensive quality audits of revenue cycle processes for individual reps, coders, and supervisors to ensure compliance and performance standards are met.
• Prepare and deliver quality scorecard performance reports to operational leaders highlighting trends, successes, and areas for improvement.
• Identify opportunities for training for new and tenured employees, ensuring they are equipped with the knowledge and tools to succeed.
• Support SOPs and Job aids for on-shore and off-shore teams.
• Identify underperforming workflows and draft mitigation plans to address issues and restore optimal performance.
• Collaborate with cross-functional teams to support continuous improvement initiatives and best practices in revenue cycle operations.

Requirements

• High School Diploma or equivalent required.
• 15+ years of experience in healthcare revenue cycle functions, including Front End (registration, scheduling, financial clearance), Mid-Cycle (coding and charging), or Back End (billing, follow up, denials, and reimbursement).
• Ability to demonstrate improved and sustained performance in revenue cycle KPIs; either through management or individual contribution
• 5+ years of hands‑on experience with Epic systems, including reporting and workflow optimization.
• Proven ability to analyze complex data and translate findings into actionable insights.
• Proven ability to create process documentation and communicate to operational resources
• Strong communication and leadership skills with the ability to influence and mentor others.
• Certification in healthcare revenue cycle (e.g., CRCR, CHFP) is a plus.
• Experience working in a consulting or client-facing environment.
• Client facing reporting
• Experience with multiple clients or platforms (Epic HB/PB, Coding, AR, Front End)
• Experience with remote coaching
• Ability to travel 1x per quarter to near‑shore location

Hard Skills

• healthcare revenue cycle
• Front End processes
• Mid-Cycle processes
• Back End processes
• Epic systems
• data analysis
• process documentation
• workflow optimization
• KPI performance improvement
• remote coaching

Soft Skills

• communication
• leadership
• mentoring
• influencing
• collaboration
• training
• problem-solving
• analytical thinking
• continuous improvement
• client-facing skills

Certifications & Qualifications

• CRCR
• CHFP