Revenue Operations Manager - Retention & Expansion

In this role you will own post-sales operations to maximize GRR and NRR by building frameworks, data, and automation for the CS, AE, and Renewal Manager teams. You will define scalable operating rhythms, manage the Renewal Manager lifecycle, and drive AI-enabled workflows to reduce admin overhead. You’ll own renewal forecasting and health metrics, integrating product usage data with Salesforce and Planhat. You’ll partner across CS, Sales, Marketing, and Product to support mid-market enterprise ICPs and fuel retention-led growth.

• Flexible hours
• 33 vacation days
• Open Up wellbeing/financial support
• Corporate discounts
• Virtual events and collaborative team activities
• Tech equipment and referral bonuses revitalized for full-time staff

• Functional lead for Retention & Expansion Operational Strategy and translating goals into repeatable operating rhythms and BoB design
• Scale the Renewal Manager Lifecycle with end-to-end processes, standardized deal qualification, risk touchpoints, and digital contracting workflows (Salesforce, DocuSign)
• Drive AI-Native Automation by partnering with GTM AI Engineering to automate EBR generation and renewal reminders
• Own Predictive Forecasting & Analytics, elevating renewal forecasting in Clari and integrating healthscore/usage analytics with Salesforce and Planhat
• Cross-Functional Alignment to connect CS, Sales, Marketing and Product for a friction-free customer journey aligned to mid-market enterprise ICP (501–5,000 employees in regulated sectors)

• 5+ years in Revenue Operations, Customer Success Operations, or Growth Operations in B2B SaaS, ideally during scale-up from 50M to 100M+ ARR
• Strategic maturity with proactive problem-solving, funnel leakages identification, and change management
• Advanced hands-on Salesforce experience and experience with a leading forecasting/analytics platform (Clari or Gong/Planhat)
• Automation and GTM openness with data enrichment and orchestrators (Clay, Zapier, or native AI tools)
• Strong SaaS metrics fluency (NRR, GRR, Expansion Velocity, Churn cohorts) and ability to present dashboards for executives

• Cross-functional collaboration
• Strategic thinking and change management
• Proactive problem-solving and bias for action
• Salesforce (SFDC)
• DocuSign workflows
• Clari (CoPilot) or Planhat (forecasting/analytics)