Revenue Process Improvement Coordinator

Stellenbeschreibung:

Provide hands‑on support to Intake, Nursing, Pharmacy, and Scheduling teams on revenue‑related processes
Reinforce documentation, authorization, charge capture, and handoff requirements
Serve as a day‑to‑day resource for revenue process questions
Monitor adherence to revenue‑critical workflows
Identify execution gaps, delays, recurring errors, and operational issues that pose revenue risk
Communicate findings and trends to the Manager
Track and report process‑level KPIs related to documentation timeliness, authorization completeness, and billing readiness
Maintain issue logs tied to payer, therapy, or operational steps
Deliver just‑in‑time coaching and workflow reinforcement
Support rollout of new procedures and job aids
Assist with onboarding new operational staff on revenue‑critical behaviors
Participate in process mapping and improvement initiatives
Assist with pilot testing and implementation
Gather frontline feedback to refine workflows
Assist in closing feedback loops after issues are resolved
Own root‑cause analysis of operationally driven denials and revenue leakage
Partner with operational leaders to redesign processes that prevent repeat issues
Ensure denial fixes are embedded upstream and sustained

Requirements

Associate or Bachelor’s degree or equivalent experience
2+ years of experience in healthcare operations, revenue cycle, or clinical support
Specialty pharmacy, infusion, or home health experience preferred
Exposure to authorizations, clinical documentation, or billing workflows preferred
Process Improvement, audit, or QA experience preferred
Strong attention to detail and follow‑through
Ability to work cross‑functionally with frontline teams
Ability to work Monday–Friday, 8:30am–5pm CST
Willingness to travel 0–25%
Frequently sitting and typing on a keyboard; occasionally standing, walking, and climbing stairs/ladders
Ability to push/pull and lift/carry 1–10 lbs

Core Competencies

Demonstrates expertise in revenue cycle management, including documentation, authorization, and billing workflows, while effectively collaborating with cross‑functional teams to enhance operational efficiency. Proficient in process improvement and root‑cause analysis to mitigate revenue risks and ensure compliance.