Sales & Commercial Support Specialist

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Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

Business Enablement/Support

All Job Posting Locations:

Norderstedt, Schleswig-Holstein, Germany, Umkirch, Germany

Job Description:

DePuy Synthes is recruiting for a(n) Sales & Commercial Support Specialist, located in Norderstedt, Germany.

At DePuy Synthes, your work can change lives. We’re united by a passion for people—customers, patients, society, and one another—and by a commitment to improving health and well‑being worldwide and in Germany.

DePuy Synthes is the world’s leading orthopaedics and traumatology company. We deliver products and services across joint reconstruction, robotic surgery, traumatology, spine surgery, sports medicine, neurosurgery, maxillofacial and cranial surgery, power tools, and biomaterials. Building on tradition and innovation, we’ve created an agile organization that responds quickly to today’s evolving healthcare environment. We turn insights into innovative, end‑to‑end solutions that help elevate patient care worldwide and create clinical and economic value for healthcare systems around the globe.

About DePuy Synthes We’re looking for a collaborative team player with strong character—someone who takes ownership, brings fresh ideas, and turns strategy into results.

Key Responsibilities

• Support Sales and Commercial Operations with quotations, order processing and customer communication.
• Maintain and govern master data (customers, products, prices, discounts, commercial conditions) in ERP/CRM systems (e.g., SAP).
• Draft, review and manage commercial contracts, framework agreements and amendments; ensure correct documentation and version control.
• Verify contractual compliance and monitor adherence to agreed commercial terms and pricing.
• Execute intercompany reconciliations and coordinate corrective actions with Finance/Accounting teams.
• Review and approve invoices, credit notes and commercial adjustments in line with contracts and internal controls.
• Produce and maintain regular commercial reports (master data quality, open items, deviations, contract KPIs).
• Collaborate closely with Legal, Finance, Supply Chain and Sales to resolve commercial issues and support escalations.
• Contribute to system implementations, data migration and process improvement projects to increase efficiency and data integrity.
• Document processes, maintain workflows and support training for stakeholders on commercial and master data topics.

What You Bring

Personality & mindset

• Team-oriented, proactive and accountable approach to work.
• Strong attention to detail and a high level of data quality awareness.
• Comfortable in a try-and-learn culture—testing ideas quickly, learning from feedback, and improving through iteration.

Experience & functional expertise

• Several years of relevant experience (approx. 3–5 years or more), preferably within orthopaedics, medical devices or a related healthcare industry.
• Solid experience in sales/commercial support, master data management, contract management and intercompany processes.
• Analytical mindset and business acumen with a proven ability to interpret data and drive decisions.
• Strong commercial acumen and understanding of pricing, discounts and contract terms.
• Practical experience with ERP/CRM systems (SAP preferred) and financial/accounting interfaces is an advantage.

Working style & skills

• Structured, data-driven, and goal-oriented working style.
• Very good presentation and communication skills; able to interact with stakeholders at all levels.
• Confident user of MS Office, especially Excel and PowerPoint.
• Ability to manage multiple priorities, work under pressure and deliver consistent results.

Qualifications & role requirements

• Bachelor’s or Master’s degree in Business Administration, Finance, Healthcare Management or related field.
• Fluent in German and English (both written and spoken).
• Willingness to travel occasionally for cross‑site collaboration or training (if required).
• Experience with medical device/compliance environment is beneficial.

What We Offer

• Above-average compensation.
• An exciting corporate environment with national and international development opportunities.
• Attractive market dynamics, growth focus, and multiple new product launches.
• Company pension scheme and competitive benefits.
• Thorough onboarding, role-relevant training and strong development opportunities—nationally and internationally.
• Flexible working arrangements to support work-life balance.

Developing our people is central to our culture. If you’re driven to grow, take on responsibility, and make an impact in a truly international environment, you’ll find the right platform with us.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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#DePuySynthesCareers

Required Skills:

Preferred Skills:

Analytical Reasoning, Collaborative Selling, Communication, Customer Analytics, Customer Centricity, Customer Relationship Management (CRM), Data Reporting, Data Savvy, Digital Sales, Execution Focus, Issue Escalation, Operations Management, Problem Solving, Process Optimization, Sales Enablement, Sales Support

The anticipated base pay range for this position is:

€51,200.00 - €80,845.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.