Sales Development Representative - Mandarin Speaking

Sales Development Representative - Mandarin Speaking (remote)

Responsibilities

• Monitor leads and enrollments from marketing across all channels (Events, PR, WeChat, FB, Content, Emails, SEO & more) with weekly/monthly progress reporting, customer behavior, and user experience.
• Make calls and respond to inquiries from parents and students to qualify them for sales processes, ensuring data is diligently and accurately entered and managed within Salesforce.
• Establish, develop and maintain positive and professional customer interactions and relationships, creating a positive first impression aligned with the company’s dedication to high quality service.
• Update the record of leads and track their movements to the next stage of the sales pipeline in Salesforce.
• Schedule meetings for leads to meet with the Academic Advisor.
• Continuously improve sales techniques, processes and industry knowledge.
• Manage sales targets and KPIs independently and as part of a team.
• Support coordination of outreach tactics including expos, seminars, webinars, school talks and related event support.

Qualifications

• Native or proficient in Mandarin.
• Proficient in English (spoken and written).
• Excellent communication and organizational skills.
• Professionalism, time and stress management, confidence, positive attitude (patience, empathy), willingness to learn and go the extra mile.
• Experience with Chinese marketing platforms and channels.
• Experience in customer service or customer success.
• Experience in the education or professional services sector and proficiency with Salesforce and multiple systems and platforms.
• Experience in the education sector (e.g., high school or higher education space) – preferred but not mandatory.
• Background in college consulting or similar parent-focused roles – preferred but not mandatory.

Benefits

• Flexible working environment; empowered to structure how you work.
• Option to work from our many locations or remotely worldwide (role dependent).
• Limitless development and exposure—internal promotions/role changes made up 33% of all recruitment last year.
• $1,000 annual training budget.
• Psychologist on staff.
• Fireside chats and workshops to help the team continuously level up.
• Radical Candour feedback approach.
• Global presence in 28 markets (continually growing).

Location & Employment

• Department: Sales & Marketing
• Role: Sales Development Representative
• Locations: California, Washington, New York, Remote – USA, Boston
• Remote status: Fully Remote

We are looking for someone passionate about education and people, and who thrives in a fast‑paced, collaborative environment. If you want to work with cutting‑edge technology, we would love to hear from you.