Sales Executive – CCAAS Solutions

• Generate business revenue through new clients and expansion of existing business.


• Collaborate with Business Development Associates to identify strategic targets and generate opportunities.


• Build and manage corporate partner relationships with Microsoft to drive revenue and mutual value.


• Create joint target-account strategies and marketing activities that result in new business.


• Develop relationships with Microsoft leadership and sales representatives.


• Research social media and identify strategic sales opportunities.


• Conduct client opportunity assessments and proactively develop account plans.


• Build presentations promoting TTEC Digital’s unique selling points.


• Develop SOWs and RFPs that meet established margin requirements.


• Use client, prospect, and partner feedback to expand account offerings.


• Maximize account value by widening offerings within existing accounts.


• Present renewal and new-business proposals to client decision makers.


• Collaborate with the PMO and Practice to support successful client implementations.


• Partner with Client Account Managers to ensure high client satisfaction.

Requirements

• Bachelor’s degree in Computer Science, MIS, or relative field experience.


• Certification in CX related Microsoft disciplines or possess the knowledge to become certified.


• Experience working directly with Microsoft to support client conversations.


• 5 years or more experience working with relevant Microsoft technologies in a sales environment.


• At least 3 years of experience leading bid and deal teams.


• 3 years of experience partnering with Microsoft across multiple commercial teams.


• Strong interpersonal skills, integrity and honesty.


• Positive, results-oriented, problem-solving mindset.


• Ability to gain credibility and provide leadership to clients and the sales team.


• Ability to understand and communicate technical concepts across all organizational levels.


• Ability to assess customer challenges and pain points.


• Consultative selling and negotiation skills.


• Ability to work independently and as part of a team.

Core Competencies

Demonstrates expertise in generating business revenue through strategic client relationships, particularly with Microsoft, while leveraging consultative selling and negotiation skills to maximize account value and ensure client satisfaction.

Highest-signal resume keywords

• Business Development


• Microsoft Technologies


• Consultative Selling


• Client Relationship Management


• Bid and Deal Leadership

Hard Skills

• Account Planning


• SOW Development


• RFP Development


• Opportunity Assessment


• Sales Strategy Creation

Soft Skills

• Interpersonal Skills


• Problem-Solving Mindset


• Integrity


• Results-Oriented


• Team Collaboration

Certifications & Qualifications

• CX Related Microsoft Certification

Industry Keywords

• Client Satisfaction


• Corporate Partnerships


• Revenue Generation


• Strategic Targets


• Commercial Teams

Tools & Technologies

• Social Media Research


• Client Feedback Analysis


• Presentation Software