Sales manager in der Marktforschung

Описание

As a service-oriented and data-driven online access panel provider, horizoom aims to create genuine added value as a partner on equal terms. Founded in Berlin in early 2023 and currently employing 32 people, we do not see people as a resource; we put people first! We place our team, our survey participants and our customers at the center of everything we do.

Задачи

Act as the interface between customers and the Operations team Be responsible for building and strengthening long-term, excellent customer relationships, customer satisfaction and shared project success After a thorough onboarding period, focus on business development, (key) account management and strategic customer development Acquire new customers and represent horizoom externally at trade fairs and events, as well as regular customer workshops, with prospective and existing customers (Key) account management: communicate with customers by email, phone or Zoom meetings about projects and quote requests, and advise them on our online panel, products and services Prepare feasibility calculations and quotes, accept orders, and brief Operations Managers and service providers on the order specifications and timelines agreed with the customer Invoice successfully completed projects

Требования

A university degree or commercial training, or training as a Market and Social Research Assistant (FAMS), or comparable training Relevant professional experience, ideally in sales, the market and social research industry, or in marketing, media or agencies Strong, proactive communication skills Strong problem-solving skills and flexibility Sociable, team-oriented manner and a pronounced service mindset, particularly when interacting with conversation partners Reliable, structured and forward-thinking organizational skills Enjoyment of working with numbers and a strong understanding of numbers High resilience and the ability to handle stressful situations confidently Very good knowledge of and practical experience with Microsoft Office, especially Excel, and CRM systems Very good German and English skills Empathetic conduct when interacting with customers and colleagues

Условия

Flexible working time models Office as a space for ideas and remote work in the creative atmosphere of our own office in a co-working space Attractive annual vacation allowance Balanced work-life balance Share in the company's success through an employee profit-sharing program Meditation and monthly massages at the Berlin location Employee team events Employee training and development, including in-house training, external courses, mentoring and more Extra parental leave for fathers with limited, reduced working hours and no loss of pay Respectful interaction characterized by great appreciation, trust and team resilience And much more