Sales manager inbound for fuel products

Описание

For 35 years, we have supported companies in growing. Founded in 1990, Radius has grown from a successful medium-sized fuel business in northwest England into a global business services company operating in 19 countries across five continents. Our mission is to help companies of all sizes adapt to market changes and seize the opportunities they create. We are looking for a customer-focused Team Leader to lead our Inbound Fuel Sales Team in Berlin. You will lead a team handling customer enquiries and guide prospects through their entire buying process, delivering an outstanding customer experience.

Задачи

• Lead, coach and develop a team of Inbound Sales Specialists (4–6 FTE)
• Ensure an excellent customer experience across all touchpoints
• Monitor performance metrics in service, quality and sales
• Analyze performance data to identify and implement improvements
• Conduct regular coaching sessions, development conversations and training
• Support customers with complex enquiries
• Increase conversion of inbound opportunities while maintaining high service standards
• Ensure the effective use of CRM systems and customer tools
• Promote a culture of collaboration, continuous improvement and customer focus

Требования

• Passion for customer experience and employee development
• Strong communication and interpersonal skills
• Enjoy coaching employees in customer-focused environments
• Analytical mindset and ability to evaluate performance data and trends
• Experience with CRM systems, ideally Salesforce
• Initial leadership or team leader experience is an advantage, but not essential
• Strong organizational and problem-solving skills
• German language skills at C2 level and professional English skills at C1 level
• Будет плюсом: Initial leadership or team leader experience is an advantage, but not essential

Условия

• 37.5-hour week
• Attractive compensation package with fixed and variable components
• Opportunity for professional development
• €40 shopping credit per month, after the probationary period
• Discounted Urban Sports Club membership
• Corporate benefits (discounts at various brands)
• Voluntary company pension scheme
• Regular team events and incentives