Sales Operations & AI Manager

Sales Operations & AI Manager

Full-time (40hrs a week), Hybrid Berlin, Germany / Wrocław, Poland

As a Sales Operations & AI Manager, you will own the systems, automations, and infrastructure that power the sales engine. The role sits at the intersection of CRM architecture, AI-driven process automation, and lead generation — enabling the sales team to operate faster, smarter, and at scale. You'll partner closely with sales reps and content owners, turning a working sales motion into a fully systemised one.

What You'll Do

• Own the end-to-end inbound sales process architecture — mapping, optimising, and systemising every stage from first touch to closed deal.
• Configure, maintain, and continuously improve the CRM (Bitrix24) — pipelines, automations, fields, workflows, and integrations.
• Build and deploy AI agents to automate repetitive sales tasks, enrich data, and accelerate decision‑making.
• Own the technical architecture of email marketing — sequences, segmentation logic, trigger rules, and tooling — in close collaboration with content owners.
• Build and operate lead generation automations — prospecting workflows, data sourcing, enrichment pipelines, and outreach sequencing.
• Ensure data quality and reporting integrity across all sales tooling, giving leadership clear visibility on pipeline health and funnel performance.

Requirements

• 3+ years in sales operations, revenue operations, or a growth engineering role — ideally in a digital‑native or e‑commerce environment.
• Hands‑on CRM configuration experience with proven ability to migrate and adapt platforms (Bitrix24 a plus).
• Practical experience building AI‑powered workflows or agents — not just using tools, but architecting solutions with them.
• Highly systematic thinker — able to document processes, identify failure points, and close gaps without hand‑holding.
• Strong bias for automation over manual work — if something is done twice, it should be automated.
• Tight prioritisation — few things, done properly, with measurable outcomes.
• Fluent English (C1+); German or Polish a plus.