Sales Support Coordinator (m/f/d)

We are an owner-managed, globally active company in the specialty pharmaceuticals sector with a clear mission: to be the sustainable platform for long-established and trusted pharmaceutical brand products in various therapeutic areas. As a reliable partner to the research-based pharmaceutical industry, CHEPLAPHARM ensures the availability and supply of these medicines for the global market.

This benefits not only our partners, but also patients around the world. We are proud that our specialised business model has enabled us to become one of the world's leading companies in the acquisition of original preparations within 20 years, and we continue to grow. The aspiration of our approximately 800 employees: Together, we want to “ACHIEVE MORE ”.

What Makes Your Day With Us Special

• Order-to-Cash Process & Order Management

  Responsibility for the entire order-to-cash process—from order acceptance through availability checks and delivery coordination to invoicing.

• Customer and Partner Support

  Managing existing customer accounts, processing returns, and proactively communicating shipping and order information to customers and business partners.

• Delivery Capability & Product Availability

  Monitoring product availability in close collaboration with the Supply Chain, Quality, and Logistics departments, and ensuring on-time and accurate delivery.

• Commercial Documentation & SAP Data Maintenance

  Processing purchase orders, invoices, debit and credit memos, preparing shipping documents, and maintaining sales and customer master data in the SAP system (SD).

• Quality & Complaint Management

  Assisting with the handling of customer complaints in collaboration with the quality team to ensure prompt and compliant resolutions.

• Performance & KPI Management

  Monitoring and ensuring the achievement of key KPIs, including revenue and EBITDA targets, partner satisfaction, and on-time delivery and invoicing (2-day rule).

What Sets You Apart

• Business Background and Professional Experience

  Completed vocational training or a high school diploma, plus 1–3 years of experience in sales, sales support, or a similar business role.

• Work Style

  Proactive, hands-on, and highly results-oriented, with a strong sense of personal responsibility. You thrive in a fast-paced environment and are able to identify opportunities for improvement.

• Communication and IT

  A detail-oriented work style with strong communication skills and a customer-focused mindset, as well as fluency in German and English. Proficiency in MS Office.

What We Offer You Besides The Job

• Corporate culture & internationality

  A growing company with a diverse, open working environment and employees from around 40 countries.

• Flexible working models & work-life balance

  Individually customisable working models, including the option to work from another EU country for up to two months per year. Working time account with compensatory time off and 30 days of holiday.

• Individual Benefits & Pension Provision

  Flexible benefits budget, e.g. for increased company pension provision, fitness and health offers or subsidies for travel and meal costs.

• Discounts & Additional Benefits

  Access to the corporate benefits platform with discounts at hundreds of partner companies.

• Further development & team culture

  Internal and external training courses tailored to personal goals, as well as company and team events to strengthen cohesion and celebrate successes together.