Sales Support Specialist - all genders welcome

About the Job

Join us in reshaping the future of golf! With a team of over 85 passionate people, we’re dedicated to our mission of revolutionizing the golf industry one swing at a time.
As a brand that began in the DTC space, we have now grown into a global player, connected to over 10,000 retail locations worldwide. In addition, marketplaces like Amazon have become major growth drivers, and we are excited to further expand our global sales leadership.
Our international Sales team, based in Munich / distributed across the globe, is seeking a motivated Sales Support Specialist (m/f/d) to take ownership of key sales markets and help grow our global footprint. Ready to embrace your Vice?

Your Fairway

• Act as the dedicated operational and commercial service partner for assigned international markets, proactively supporting distributors, sales agents, retail partners, and the responsible Sales Manager throughout the entire order-to-delivery process and daily sales operations
• Work in close alignment with the assigned Sales Manager to continuously develop and grow the respective markets through strong communication, proactive support, and excellent operational execution
• Deliver best-in-class operational support by managing partner onboarding, customer master data maintenance (ERP/CRM), order management, inventory coordination with Supply Chain, returns & claims handling, and cross-functional alignment across internal teams
• Manage and support Ex Factory Orders in close collaboration with Supply Chain and Purchasing to ensure smooth order execution, shipment readiness, and reliable delivery processes
• Serve as the central operational gatekeeper for assigned markets, proactively resolving partner-facing issues while ensuring smooth communication, reliable execution, and high service quality across all commercial and operational topics
• Drive the continuous optimization of international sales processes, reporting structures, automations, and operational workflows to improve scalability, efficiency, and service quality across global markets
• Prepare sales analyses, forecasting, business reviews, market insights to support international sales development and commercial decision-making
• Develop trainings, process guidelines, and best-practice documentation while enabling distributors and sales partners to independently manage operational tasks via Shopify B2B tools
• Act as a structured, technical, and solution-oriented driver for operational excellence by leveraging systems, software, automations, AI tools, and process improvements to continuously optimize the international sales organization

Your Scorecard

• Completed commercial vocational training or a relevant university degree in Business, Management, Sales, or a related field
• 2-4 years of professional experience in sales operations, project management, commercial operations, or a comparable international service-oriented role
• A solid understanding of international supply chain dynamics, Incoterms, and global customs procedures to ensure smooth cross-border shipments.
• Strong service mindset with the ambition to deliver best-in-class operational and commercial support for distributors, sales agents, and international sales markets
• Highly structured, proactive, and solution-oriented personality with the ability to identify challenges, question existing processes, and continuously drive operational improvements
• Strong technical and systems affinity with a genuine interest in software, automations, AI tools, and scalable process optimization
• Experience collaborating closely with IT and cross-functional teams to implement smarter, more efficient, and automated operational solutions
• Analytical mindset with experience in reporting, forecasting, sales analyses, and operational performance tracking
• Strong communication and stakeholder-management skills with the ability to coordinate effectively across international markets, partners, and internal teams
• Solid knowledge of Microsoft Office, especially Excel and PowerPoint; experience with Shopify, CRM, ERP, BI, or automation tools is a plus
• Comfortable operating in dynamic, fast-growing, and international business environments with a high level of ownership and accountability
• Fluent in German and English, both written and spoken
• Team player with a hands-on mentality, resilience, curiosity, and a continuous-improvement mindset

Our Clubhouse

• We embrace diversity and innovation - our motley team comes from all backgrounds and perspectives, united by fresh and bold ideas.
• Taking ownership from day one - our ambitious vision relies on every individual stepping up to bring Vice Golf to the next level.
• Make your work hours fit your life - flexible work arrangements and remote work options cater to your work-life balance.
• Grow with us - we place great emphasis on your personal development, where you benefit from not only regular performance feedback but also an annual training budget.
• Escape the routine - within the EU, you’re free to choose your workspace for two weeks a year.
• Stay active - we're invested in your well-being, subsidizing EGYM Wellpass so you can train for only 30€ a month.
• Enjoy! - Fuel your day with a varied selection of fresh meals and snacks from our Foodji.
• Secure your (far) future - while retirement might seem distant to you, we’ve got you covered with options to enroll in our corporate pension plan.
• Work hard play hard - work on your golf skills and refine your swing on the state-of-the-art golf simulator and putting green in our office.
• Enjoy the open bar - have some afterwork drinks on our rooftop while enjoying the view of the Alps.