Salesforce Architect - IN

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you’ll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner PeerInsights and IDCMarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Salesforce Architect

Our mission is simple: End Cyber Risk. We’re looking for a Salesforce Architect to be part of making this happen.

Primary Responsibilities and Duties

• Work with Business Applications Leadership to identify needed system changes and partner on adoption and change management.
• Manage new releases of Salesforce and efficiently roll out new features.
• Demonstration of a disciplined change control process.
• Lead the design of end-to-end Salesforce architectures across Sales, Service, Experience Cloud and integrated systems.
• Knowledge and understanding of all integrations that exist within your tool set and how changes, enhancements and new functionality add mesh with and possibly affect the AWN application ecosystem.
• Translate complex business needs into scalable, secure, high performing technical solutions.
• Define integration patterns, data models, and system interactions following Salesforce best practices.
• Responsible for configuration, design, functionality, and end-user support of the Salesforce application platform.
• Identify production risks and areas for improvement; prioritize, design and facilitate successful implementation and adoption of new processes.
• Responsible for maintaining system security and integrity.
• Create and manage necessary documentation regarding Salesforce tool management.
• Troubleshoot all outages and produce root cause analysis reports as needed. This would include the ability to communicate with leaders and/or executive leadership as needed with updates during and after emergency outage windows.
• Lead install of new Managed Packages, enhancements and tools within Salesforce environment and assist with release prep communication and documentation review.
• Review and guide solution designs, configuration, and code for quality and performance.
• Provide technical leadership and mentorship to developers, admins, and project teams.
• Establish development standards, DevOps practices, and CI/CD pipelines.
• Define and enforce Salesforce governance, security, and data management standards.
• Oversee environment strategy, release management, and platform lifecycle processes.
• Ensure alignment with enterprise architecture and IT standards.
• Communicate complex technical concepts in ways that resonate with both technical and non‑technical audiences.
• Stay current with Salesforce releases and emerging capabilities.
• Recommend and drive enhancements that improve platform performance and business outcomes.
• Identify risks, anticipate challenges, and develop mitigation strategies.

Key Skills

• A strategic thinker with strong technical depth and business acumen.
• Passionate about quality, scalability, and long‑term maintainability.
• Curious, innovative, and always seeking better ways to leverage Salesforce.
• Strong problem‑solving skills.
• Ability to understand our organization’s business.
• Ability to understand our Business Tool eco‑system.
• Ability to quickly acquire working knowledge of connected business tools is a plus.
• Solid understanding of how Salesforce connects to other internal applications, including owning the integration user set up and configuration.
• Ability to manage individual work efforts as part of Jira Sprint/Release process.
• Collaborative and consultative abilities to work with non‑technical end users.
• Computer literate and proficient in standard office applications Word, Excel and Outlook.

Minimum Qualifications

• 7+ years of hands‑on experience with Salesforce architecture, development, and design.
• In‑depth knowledge of the standard capabilities of Salesforce.
• Expertise with Apex, Lightning Web Components, Flows, APIs, and system integration patterns.
• Strong knowledge of Salesforce security models, data modeling, and governor limits.
• Experience designing solutions across Sales, Service, and/or Experience Cloud.
• Aptitude for eliciting user requirements and developing both process and technical solutions.
• Experience developing and using Agentforce functionality.
• Background with DevOps tools.
• Salesforce certifications such as Technical Architect, Application Architect, or System Architect.
• Experience with enterprise architecture frameworks or modernization initiatives.
• Prior work in Agile/Scrum environments.
• Willingness to continue growing through experience and/or study and certification.
• Detail oriented and self‑starter with strong written and interpersonal skills.
• Collaborative and consultative abilities to work with non‑technical end users.
• Ability to work independently, as well as part of a team.
• Proven knowledge of the Lead to Book Sales lifecycle within a SaaS company.
• Team player with a positive “can‑do” attitude.
• Working knowledge of SOX compliance and tracking.
• Minimum expectation of a bachelor’s degree OR equivalent education/experience.
• Computer literate and proficient in standard office applications Word, Excel and Outlook.

Environment and Physical Demands

• Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
• Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
• If located in a company office, often requires the mobility to physically navigate the space.
• Expectation of being on camera during all internal calls (Zoom, Slack, etc.)
• In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
• May include moving or lifting of 25 pounds or less (e.g. office chair, reams of paper).

Travel Requirements

Typically 10% or less of business travel.

On‑Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location‑related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Company Benefits:

• Equity for all employees

• Flexible annual leave, paid holidays and volunteer days

• Training and career development programs

• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing View our Hiring Page to learn more about our application process.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.