Salesforce CRM administrator

Описание:

SumUp creates powerful, easy-to-use financial solutions that help small business owners run their businesses. Its teams work across Europe, South America, Australia, and the United States to support small business owners.

Задачи:

Own and drive cross-team process-improvement projects across inbound and outbound telesales workflows, identifying friction points and designing scalable, well-integrated solutions Evaluate and integrate CRM-adjacent tools, including diallers, sequencing tools, conversation intelligence, and AI-powered solutions, in collaboration with the teams and vendors that build them Support telesales AI initiatives, including CRM integration, data flow, configuration, and adoption for a new AI calling provider, a sales rep copilot, and conversational-insight tools using calls, email, and chat Improve day-to-day Salesforce administration for the telesales domain, including automations, internal support agents, reporting, and data quality Collaborate with stakeholders across Sales, Revenue Operations, and Product to translate business needs into effective CRM solutions with the Product Manager Write requirements and documentation, and present recommendations to sales management Analyze CRM data and usage patterns to surface insights, track adoption, and measure the impact of changes Train and support end users, fostering CRM adoption and best practices across the telesales organization Keep up with Salesforce releases, ecosystem tooling, and industry trends to bring new ideas to the team

Требования:

Proven experience as a Salesforce Administrator, ideally in a fast-paced sales or revenue operations environment Strong technical understanding of Salesforce Sales Cloud, automations, security and permissions, SOQL, and third-party integrations Hands-on experience integrating third-party tools, from scoping and designing secure data flows through configuration and user adoption Experience contributing to AI solutions, such as evaluating, integrating, or rolling out third-party AI tools or other solutions, and genuine curiosity about improving sales workflows with AI Familiarity with SQL and analytics tools, plus an analytical, process-improvement mindset Strong stakeholder management skills, including navigating competing priorities and influencing without authority Clear, confident communication skills, including writing technical specifications and presenting to non-technical audiences Будет плюсом: telesales tooling, especially contact-centre and voice AI tools such as Aircall, Five9, Gong, claap.io, Outreach, or MixMax; ability to read and write Apex and/or Lightning Web Components; understanding of Salesforce integration options and REST APIs; relevant Salesforce, CRM, or AI certifications, such as Advanced Admin, Sales Cloud Consultant, or Salesforce Certified Agentforce Specialist

Условия:

• €2,000 Annual learning and development budget for conferences and further education
• Enrollment in the VSOP program, with a stake in SumUp’s future success
• Corporate pension scheme matching up to 20% of contributions
• 30-Day sabbatical after 3 years of employment with SumUp
• Referral bonus
• Other benefits include an Urban Sports Club subsidy, Kita placement assistance, relocation assistance, and subsidized office lunches