Sample Coordinator / Sample Desk (Coffee Trading / Supply Chain / Quality) (f/m/d)

We are Neumann Kaffee Gruppe. And we love coffee. For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity. As individual and special as coffee is, it is also a globally traded commodity. Unlike other large trading houses, we at Bernhard Rothfos only trade coffee – from low grade to high end and as green or instant coffee. This means that hardly anyone knows coffee as well as we do. We combine decades of experience and advanced know‑how about the product as well as the international coffee market. Today, we see ourselves as a trading house that offers services far beyond commercial processing – just as our customers want. We are certified as a Great Place to Work®, highlighting our strong culture of trust, collaboration, and respect.

Your Role

As a Sample Coordinator, you act as a key interface between Trading, Logistics, Quality, and Sales. Depending on your experience level, you will either grow into or take full ownership of coordinating and managing coffee samples throughout the entire trading process and supply chain.

Responsibilities

• Coordinate all types of samples (approval‑, pre‑shipment‑, arrival‑, replacement‑, offer‑ and spot‑samples)
• Track and monitor sample shipments, including proactive follow‑up with couriers
• Communicate with exporters, logistics providers, and internal stakeholders
• Oversee and coordinate the receipt, inspection, and registration of incoming samples in Hamburg together with the team
• Maintain and update ERP and sample tracking systems
• Coordinate and supervise internal quality evaluation and cupping processes
• Oversee and ensure the efficient planning and execution of global customer sample dispatch
• Ensure adherence to timelines and elevate delays when necessary
• Contribute to and drive continuous improvement of sample workflows and processes

Profile

• Strong interest in coffee, supply chains, and international trade
• Understanding of green coffee qualities and origins; a hands‑on mindset and curiosity for the product
• Initial experience (e.g. internship, working student) or solid professional experience in coffee trading, logistics, or supply chain depending on seniority
• Good understanding of logistics processes and international trade flows
• Highly organized, structured, and detail‑oriented working style
• Strong problem‑solving mindset and ability to handle challenges
• Proactive attitude with a clear sense of ownership and responsibility
• Excellent communication skills and team spirit
• Mature and reliable personality, able to work in a demanding, fast‑paced environment
• Ability to stay calm under pressure and manage a high workload
• Proficient in MS Office; ERP experience is a plus

What We Offer

• Maritime flair: Work in a modern atmosphere in a central location with a view of the Elbphilharmonie
• Flexible working: Our hybrid working models are characterised by flexible working hours and the possibility of mobile working
• Development opportunities: Benefit from an annual training budget of €2.000 and a wide range of professional and personal development opportunities
• Travel climate‑friendly: For an environmentally friendly way to work, we subsidise the HVV‑ProfiTicket and jobRad
• Other benefits: We offer an attractive company pension scheme and discounted lunch offers
• Community: We have Friday coffee, Christmas dinners, and a coffee lounge that foster a friendly atmosphere and interdisciplinary exchange