SAP C4C Sales and Service, SAP Marketing Cloud (m/w/d)

Job DescriptionRole – Onsite SAP CX (CRM) leadTechnology –  SAP C4C Sales and Service, SAP Marketing Cloud  Location – Germany Compensation – Competitive (including bonus)Job DescriptionWe are looking for an experienced SAP Sales & Service Cloud (C4C) Functional Consultant (Onsite- Germany) who can act as a client-facing lead, driving business discussions, workshops, and solution delivery while ensuring strong stakeholder engagement. Key ResponsibilitiesClient Engagement & Stakeholder ManagementAct as the primary onsite interface between business stakeholders and offshore delivery teamsLead client discussions, requirement workshops, and solution walkthroughsManage stakeholder expectations, align priorities, and drive consensus across business and ITFacilitate decision-making sessions, ensuring timely closure of design and execution topicsYour RoleSAP C4C Functional Hands-on experience in: Scoping and Fine-TuningOrganization structure setup, workflows, approvals, user managementAuthorization and access control using Business RolesStrong knowledge in: Sales: Accounts, Activities, Leads, Opportunities, Quotes, Orders, Pricing, TerritoriesService: Service Tickets, SLA, Service CategoriesExperience with: Master Layout / Page Layout configurationData Workbench activitiesAnalytics (Reports, KPIs, Dashboards)Transport managementWorkshops, Communication & LeadershipLead and conduct workshops, demos, and presentations on SAP C4C functionalityCommunicate complex business requirements into clear functional specificationsDrive solution discussions with business users, architects, and integration teamsProvide regular status updates, risks, and mitigation plans to stakeholdersCo ordination with offshore team for delivery RequiredExperience in SAP Sales & Service Cloud (C4C)  Experience in AMS,  implementations and/or rollout projects SAP C4C certification preferredExcellent communication skills (verbal & written) Strong client-facing and presentation abilities PreferredSAP Marketing Cloud, CDC experience Exposure to V2 is good-to-have (not mandatory)Awareness of AI/automation trends in SAP CX OverviewInfosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.Work LocationBerlin, Dusseldorf, Erlangen, Frankfurt, Hamburg, Munich, StuttgartCountryGermanyState / Region / ProvinceBaden-Wurttemberg, Bavaria, Berlin, Hamburg, Hessen, Nordrhein-WestfalenCompanyITL Germany Interest GroupInfosys Limited Job RoleLead ConsultantRole Designation descriptionPrincipal ConsultantAuto req ID: BR