SAP Inhouse Consultant Service (f/m/d)

In this role you drive customer service excellence by designing and implementing SAP Service solutions within the SAP S/4HANA ecosystem, while ensuring seamless integration with Salesforce. You will own the full development lifecycle, from requirements to production operation, and promote digital transformation across processes. You will collaborate with cross-functional teams and external providers to optimize service workflows and educate key users. The opportunity combines tech foundations with hands-on process improvement to shape Bruker’s service capabilities at scale.

• Design and implement innovative SAP Service solutions in SAP S/4HANA for global operations
• Lead end-to-end development lifecycle from requirements to productive operation
• Support SAP CS/S4HANA Service and Salesforce integration and data flow
• Optimize processes using new technologies to enable digital transformation
• Participate in groups and communities to influence technical foundations
• Integrate adjacent systems as part of product development
• Deliver training sessions to key user communities
• Improve existing business processes by handling incidents and changes and drive harmonization
• Coordinate external implementation service providers

• Strong experience in SAP Customer Service (CS)
• Good understanding of SAP Service processes (Service orders, Notifications, Warranties, Repairs, Billing, master data)
• Hands-on experience with SAP S/4HANA Service
• Experience with SAP–Salesforce integration or comparable CRM integrations
• Cross-functional knowledge across SAP SD and MM; several years in SAP application support/implementation
• Conflict management and constructive feedback abilities
• Autonomous, adaptable, solution-oriented with strong time management
• English and German language proficiency (C1)

• Conflict management
• Autonomy and adaptability
• Solution-oriented mindset
• SAP CS / SAP Service
• SAP S/4HANA Service
• Salesforce integration or CRM integrations