SAP Product Delivery Transition & Support Enablement Engineer

Responsibilities

• Facilitate knowledge transfer (KT) from delivery teams into Support, AMS, and PS organizations.
• Support the transition of SAP Brazil Tax Reform development activities from GPD to internal support teams.
• Coordinate cross‑functional transition activities across GPD, GSD, AMS, L4 Support, QA, and Product teams.
• Develop and maintain detailed transition plans, timelines, and deliverables to ensure a structured and predictable transition process.
• Track transition progress, identify risks, and escalat issues to leadership with mitigation recommendations.
• Partner with L4 Support, AMS, and PS teams to ensure readiness for post‑transition support.
• Own the creation, consolidation, and validation of all technical and functional documentation required for internal teams to support ongoing operations.
• Schedule and facilitate structured Knowledge Transfer (KT) sessions from GPD to L4 Support, AMS, and GSD teams.
• Produce internal technical documentation, support playbooks, triage guides, and process workflows.
• Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios.
• Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution.
• Act as a liaison between Business Solutions Americas Scrum and Kanban teams, GPD, GSD, AMS, QA, and Support teams.

Requirements

• Bachelor’s degree in computer science, Accounting or financial background, or equivalent experience.
• SAP Experience 10+ years in FI, MM, or SD.
• Experience supporting SAP environments in LATAM or Brazil-specific tax and regulatory contexts.
• Familiarity with Brazil Tax Reform topics (IBS, CBS, and upcoming regulatory changes).
• Experience working with SAP support processes, AMS, L4, or product development teams.
• Background in transition management, knowledge transfer, or cross‑functional coordination preferred.
• Experience with SAP configuration, functional analysis, or technical troubleshooting.
• Experience working in Agile/Scrum environments is a plus.
• Bilingual Portuguese/English (written and conversational).
• Bachelor’s degree in computer science
• Bachelor’s degree in Accounting
• Bachelor’s degree in finance