SAP S4HANA CS Consultant(m/w/d)

Location: Germany

Requisition ID: BR

Role

Principal Consultant – SAP CS

Compensation

Competitive (including bonus)

Job Description

As a Functional Consultant – SAP S/4HANA Service Management (SM), you will lead the rollout of SAP SM processes, collaborate across functional teams, support business stakeholders, and ensure a smooth and stable go‑live experience. You will be responsible for driving design, configuration, testing, and post‑deployment support initiatives.

SAP Rollout

• Lead the rollout of SAP S/4HANA Service Management (SM).
• Analyse business requirements and convert them into BRDs and configuration designs.
• Configure SAP SM functionalities to align with business processes and template standards.
• Drive Unit Testing and UAT cycles, ensuring thorough coverage and timely issue resolution.
• Collaborate with the global template team to ensure best‑practice design and process adherence.
• Work closely with SAP functional leads (SD, MM, PP, FI) to ensure seamless cross‑module integration.
• Engage stakeholders to gather requirements, validate solutions, and communicate rollout progress.
• Participate in cross‑functional meetings to align SAP deployment activities with business priorities.

User Support & Training

• Deliver user training and enablement on SAP SM functionalities, processes, and best practices.
• Act as the primary liaison between business users and the SAP template/core team.
• Support end‑user readiness and adoption during rollout and go‑live.

Data Migration

• Partner with data migration teams on strategy, mapping, validation, and cutover execution.
• Support development and review of migration programs to ensure data quality and completeness.

Hypercare Support

• Provide dedicated post‑go‑live Hypercare support to ensure system stability and user satisfaction.
• Monitor system performance and user feedback, addressing issues promptly and effectively.
• Lead daily Hypercare stand‑ups to track issues, actions, progress, and user experience.

Requirements

• Strong CS knowledge in Customer Project scenarios
• Working knowledge of Agile methodology
• Basic knowledge of CPM-CS integration

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.