Security and Loss Prevention Cluster Manager, Worldwide Operations Security

Security and Loss Prevention Cluster Manager, Worldwide Operations Security

Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced and customer obsessed professional who wants to join our team as Security and Loss Prevention (SLP) Cluster Manager. In this key role, you will be accountable for the delivery of security as a service to a cluster of operational sites across the end-to-end supply chain to protect our people and prevent loss.

Key job responsibilities

• Be accountable for Security & Loss Prevention performance within your cluster
• Manage a team of Security and Loss Prevention professionals who provide security as a service to operational sites within a geographical area of responsibility that make up a cluster
• Ensure site compliance, regular site audits, and physical security posture of sites within your cluster
• Manage relevant risks within your cluster (prevention, intervention, investigation)
• Engage senior management within your cluster to ensure a positive working relationship, understand opportunities to support, and provide security risk guidance.

A day in the life

As an SLP Cluster Manager, you are responsible for a team of Security and Loss Prevention professionals who provide security as a service to operational sites from across the Amazon supply chain within a geographical area of responsibility that make up a cluster. You will be accountable for the performance of Security and Loss Prevention within your cluster. Thus, you manage the day-to-day tactical deployment of your team to manage security and loss prevention related workload. You prioritize incoming workload and assess risks to ensure meeting service level agreements agreed with your internal customers and proactively avoid adverse impact to the business. You coach your team and provide expert guidance throughout prevention, intervention and investigation. Your team manages the day-to-day operational activities; however, you will take ownership when problems become complex. You work with your team to identify, evaluate, and mitigate all security risks within your cluster and share findings and best practices with the wider business. You will be responsible for ensuring site compliance, regular site audits, and physical security posture of sites within your cluster. Additionally, you will be responsible for budgetary planning for external service providers as well as the recruiting of your direct reports in your cluster. Finally, you engage senior management within your cluster to ensure a positive working relationship, understand opportunities to support, and provide security risk guidance.

About the team

Sitting within the World Wide Operations Security (WWOS) organisation, Security and Loss Prevention supports the accomplishment of Amazon's business targets and the strengthening of our brand by effectively protecting against relevant threats and by managing security and loss prevention risks that could:

• Put our associates and customers under jeopardy
• Disrupt the continuity of our business operations
• Inflict damage to our assets
• Have adverse impact on our brand reputation

Working in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security during business conversations. We do this by preventing security and loss prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents to minimize any negative impact as well as thoroughly investigating security-related incidents to identify and remove root causes, preventing reoccurrence.

Basic Qualifications

• Speak, write, and read fluently in English
• Speak, write, and read fluently in German
• Bachelor's degree or foreign equivalent
• Experience in security service, loss prevention, asset protection, audit, investigations, law enforcement, risk management, data analytics, inventory control, quality assurance or a related field
• Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

• Experience with physical security best practices which includes the application of physical security systems, investigation techniques and management of contract security guards
• Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service environments
• Experience communicating to senior management and customers verbally and in writing
• Driver's license
• A relevant advanced degree, advanced degree equivalent, or industry certification

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

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